This Service Contract template is designed for use under Belgian law when establishing a formal service provision relationship between parties. It is particularly suitable for business-to-business relationships where one party (the service provider) agrees to provide specific services to another party (the client) for compensation. The document incorporates essential elements required by Belgian civil law and commercial regulations, including provisions for VAT compliance, data protection under GDPR, and specific Belgian requirements for service agreements. This template can be customized for various service types while maintaining compliance with Belgian regulatory requirements and business practices. It is structured to protect both parties' interests while providing clear guidelines for service delivery, payment terms, and dispute resolution.
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1. Parties: Identification and details of the service provider and client, including registered addresses and company details
2. Background: Context of the agreement and brief description of the parties' intention to enter into a service relationship
3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules for interpreting the contract
4. Scope of Services: Detailed description of the services to be provided under the agreement
5. Duration and Term: Contract period, commencement date, and any renewal provisions
6. Fees and Payment Terms: Service fees, payment schedule, invoicing requirements, and VAT provisions
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Client's Obligations: Key responsibilities and commitments of the client
9. Quality Standards: Required service levels and quality standards to be maintained
10. Intellectual Property Rights: Ownership and usage rights of any IP created or used during service provision
11. Confidentiality: Obligations regarding confidential information protection
12. Data Protection: GDPR compliance and data processing obligations
13. Liability and Indemnification: Limitation of liability and indemnification provisions
14. Termination: Grounds for termination and termination procedures
15. Force Majeure: Provisions for unforeseen circumstances preventing performance
16. Governing Law and Jurisdiction: Confirmation of Belgian law application and jurisdiction
17. General Provisions: Standard boilerplate clauses including notices, amendments, and severability
1. Insurance: Required when specific insurance coverage needs to be maintained by either party
2. Non-Compete: Used when the service provider should be restricted from competing activities
3. Service Credits: Included when specific service levels are critical and financial adjustments apply for missing targets
4. Subcontracting: Required when the service provider may need to engage subcontractors
5. Change Control: Included for complex services where scope changes are likely to be needed
6. Personnel: Used when specific personnel requirements or qualifications are essential
7. Compliance with Anti-Corruption Laws: Required for high-value contracts or public sector work
8. Business Continuity: Important for critical services requiring disaster recovery planning
9. Exit Assistance: Needed when transition support will be required at contract end
1. Schedule 1 - Service Description: Detailed technical specifications and scope of the services
2. Schedule 2 - Service Levels: Specific performance metrics and measurement criteria
3. Schedule 3 - Fees and Payment Schedule: Detailed fee structure, rates, and payment terms
4. Schedule 4 - Key Personnel: Details of key staff assigned to provide the services
5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and details
6. Schedule 6 - Contact Details and Escalation Procedure: Key contacts and problem resolution procedures
7. Appendix A - Service Request Form: Template for requesting specific services or changes
8. Appendix B - Report Templates: Standard formats for required service reports
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