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Software Maintenance Contract
"I need a Software Maintenance Contract for my AI analytics platform, where our Singapore-based company will provide maintenance services to enterprise clients, including 24/7 support and quarterly updates, starting from March 2025."
1. Parties: Identifies the service provider and client with full legal details
2. Background: Explains context and purpose of the maintenance agreement
3. Definitions: Defines key terms used throughout the agreement including Software, Maintenance Services, Service Levels
4. Scope of Services: Details maintenance and support services to be provided, including bug fixes, updates, and technical support
5. Service Levels: Specifies response times, availability, and performance metrics for maintenance services
6. Fees and Payment: Details pricing, payment terms, invoicing procedures and any price escalation provisions
7. Term and Termination: Specifies contract duration, renewal terms, and conditions for termination
8. Data Protection and Security: Addresses PDPA compliance, data security measures, and confidentiality obligations
9. Intellectual Property: Covers IP rights, licensing terms, and ownership of modifications
10. General Provisions: Includes governing law, dispute resolution, force majeure, and other standard clauses
1. Change Management: Procedures for requesting and implementing changes to the software or service scope
2. Disaster Recovery: Procedures and obligations for system recovery after major incidents
3. Training: Provisions for user training, documentation, and knowledge transfer
4. Compliance and Audit: Rights to audit and compliance with industry-specific regulations
5. Third-Party Dependencies: Management of third-party software, licenses, and integration requirements
1. Schedule 1 - Service Level Agreement (SLA): Detailed metrics, performance standards, and response time commitments
2. Schedule 2 - Price Schedule: Detailed breakdown of maintenance fees, additional service charges, and payment terms
3. Schedule 3 - Support Procedures: Detailed procedures for logging and responding to support requests
4. Schedule 4 - Software Specifications: Technical details of software being maintained, including versions and environments
5. Schedule 5 - Key Personnel: Details of key personnel responsible for maintenance services and escalation contacts
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