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Software Master Services Agreement
"Need a Software Master Services Agreement for my Singapore-based fintech startup to engage a cloud services provider, with strong data protection clauses and specific service level requirements for 99.9% uptime, targeting implementation by March 2025."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of software services to be provided
5. Payment Terms: Pricing, payment schedule, and invoicing details
6. Intellectual Property Rights: Ownership and licensing of software and related IP
7. Confidentiality: Protection of confidential information
8. Term and Termination: Duration and termination conditions
1. Change Control: Process for managing changes to services or specifications - recommended for complex or long-term engagements
2. Service Levels: Performance metrics and service level agreements - recommended when specific performance standards are required
3. Data Processing: Specific data handling and protection obligations - essential when personal data processing is involved
4. Business Continuity: Disaster recovery and business continuity provisions - recommended for critical services or regulated industries
1. Schedule 1 - Service Description: Detailed technical specifications of services
2. Schedule 2 - Service Levels: Detailed SLA metrics and measurements
3. Schedule 3 - Pricing Schedule: Detailed pricing breakdown and payment terms
4. Schedule 4 - Data Processing Agreement: Detailed data protection obligations and procedures
5. Schedule 5 - Security Requirements: Technical and organizational security measures
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