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1. Data Privacy and Security: Detailed section on data protection measures, required when personal data processing is involved

2. Disaster Recovery: Specific procedures for disaster recovery, recommended for critical services

3. Business Continuity: Business continuity requirements, recommended for enterprise-critical services

4. Third-Party Dependencies: Management of third-party service providers, needed when external dependencies exist

5. Compliance Requirements: Industry-specific compliance requirements, needed for regulated industries

6. Technology Requirements: Specific technical requirements, needed for complex technical services

7. Change Management: Procedures for managing service changes, recommended for complex technical environments

8. Exit Management: Detailed exit procedures, recommended for long-term or complex service arrangements

1. Schedule 1 - Service Definitions: Detailed technical specifications of services covered

2. Schedule 2 - Service Level Metrics: Detailed measurement methodologies and calculations for the 99.999% availability

3. Schedule 3 - Service Credit Calculations: Detailed formulas and examples for service credit calculations

4. Schedule 4 - Incident Priority Matrix: Classification of incidents and corresponding response times

5. Schedule 5 - Technical Support Procedures: Detailed support procedures and contact information

6. Schedule 6 - Pricing and Payment Terms: Detailed pricing structure and payment conditions

7. Appendix A - Service Architecture: Technical architecture diagrams and descriptions

8. Appendix B - Reporting Templates: Standard formats for service level reporting

9. Appendix C - Escalation Contacts: Contact details for various levels of escalation