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1. Parties: Identification of the service provider and recipient entities, including registration details and addresses

2. Background: Context of the agreement, relationship between parties, and general purpose of the shared services arrangement

3. Definitions: Detailed definitions of key terms used throughout the agreement

4. Services: Overview of services to be provided, service standards, and delivery methodology

5. Service Levels: Performance metrics, KPIs, and measurement criteria

6. Charges and Payment: Fee structure, payment terms, invoicing process, and cost allocation methodology

7. Duration and Termination: Term of agreement, renewal provisions, and termination rights

8. Obligations of Service Provider: Key responsibilities, commitments, and warranties of the service provider

9. Obligations of Service Recipient: Requirements, commitments, and responsibilities of the service recipient

10. Governance: Management structure, reporting requirements, and oversight mechanisms

11. Intellectual Property: Ownership and usage rights of IP created or used in service delivery

12. Confidentiality: Protection and handling of confidential information

13. Data Protection: Compliance with Nigerian Data Protection Regulation and data handling procedures

14. Liability and Indemnification: Allocation of risks, limitation of liability, and indemnification provisions

15. Force Majeure: Events excusing performance and related procedures

16. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law

17. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

1. Schedule 1 - Services Description: Detailed description of each service, including scope, specifications, and exclusions

2. Schedule 2 - Service Levels: Detailed service level requirements, measurement methods, and penalties/remedies

3. Schedule 3 - Charges: Detailed pricing structure, cost allocation methodology, and payment calculations

4. Schedule 4 - Key Personnel: List of key personnel from both parties responsible for service delivery and management

5. Schedule 5 - Governance Procedures: Detailed procedures for service management, escalation, and reporting

6. Schedule 6 - Technical Requirements: Technical specifications, systems requirements, and integration details

7. Schedule 7 - Form of Reports: Templates and formats for required service reports and documentation

8. Schedule 8 - Exit Plan: Procedures and requirements for service termination and transition

9. Appendix A - Contact Details: Contact information for key personnel and authorized representatives

10. Appendix B - Approved Subcontractors: List of approved subcontractors and their permitted scope of work