The Shared Services Agreement is essential for organizations implementing centralized service delivery models in Switzerland. It is commonly used when companies want to consolidate support functions such as IT, HR, finance, or procurement into a single entity to achieve operational efficiencies and cost savings. The agreement must comply with Swiss legal requirements, particularly the Swiss Code of Obligations, data protection laws, and employment regulations. This document type is crucial for defining service scope, performance standards, cost allocation, governance structures, and risk allocation between the service provider and recipient entities. It includes detailed provisions for service delivery, quality metrics, pricing mechanisms, and operational procedures, while addressing Swiss-specific regulatory requirements and market practices.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership聽of your docs
Alternatively...
1. Parties: Identification of the service provider and service recipient entities, including their registered details
2. Background: Context of the agreement, relationship between parties, and purpose of the shared services arrangement
3. Definitions and Interpretation: Definitions of key terms and interpretation rules for the agreement
4. Services: Overview of services to be provided, service standards, and delivery requirements
5. Service Levels: Performance metrics, measurement methods, and reporting requirements
6. Charges and Payment: Pricing structure, payment terms, invoicing procedures, and cost allocation methods
7. Governance and Management: Management structure, reporting lines, escalation procedures, and regular review processes
8. Data Protection and Confidentiality: Obligations regarding data protection, confidentiality, and information security
9. Intellectual Property Rights: Ownership and usage rights of IP created or used in service delivery
10. Personnel: Staff obligations, qualifications, and requirements for service delivery
11. Liability and Indemnities: Allocation of risks, limitation of liability, and indemnification provisions
12. Term and Termination: Duration, renewal options, termination rights, and consequences of termination
13. Force Majeure: Events excusing performance and related procedures
14. General Provisions: Standard boilerplate clauses including notices, amendments, governing law, and jurisdiction
1. Transition Services: Details of transition arrangements when implementing or terminating services - include if there's a complex transition period
2. Business Continuity and Disaster Recovery: Requirements for service continuity and recovery - include for critical services
3. Audit Rights: Rights to audit service provision and compliance - include for regulated services or when required by law
4. Parent Company Guarantee: Guarantee from parent company - include when financial security is required
5. Insurance: Specific insurance requirements - include for high-risk services
6. Anti-Corruption and Compliance: Specific compliance obligations - include for cross-border or regulated services
7. Change Control: Formal process for changes to services or agreement - include for complex service arrangements
1. Schedule 1 - Services Description: Detailed description of each service, including scope, deliverables, and exclusions
2. Schedule 2 - Service Levels and KPIs: Detailed service levels, performance indicators, and measurement methods
3. Schedule 3 - Charges: Detailed pricing, cost allocation, and charging mechanisms
4. Schedule 4 - Governance Procedures: Detailed governance structure, meeting schedules, and escalation procedures
5. Schedule 5 - Data Processing Agreement: Detailed data protection obligations and procedures
6. Schedule 6 - Personnel: Key personnel, qualifications, and specific personnel obligations
7. Schedule 7 - Technical Requirements: Technical specifications and requirements for service delivery
8. Schedule 8 - Contact Details: Contact information for key personnel and authorized representatives
Authors
Find the document you need
No items found.
骋别苍颈别鈥檚 Security Promise
Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.
Your data is private:
We do not train on your data; 骋别苍颈别鈥檚 AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
