The Shared Services Agreement is essential for organizations looking to optimize operations through centralized service delivery. This document, governed by Indian law, is commonly used when companies want to consolidate support functions such as IT, HR, finance, or administrative services under a single entity to achieve economies of scale and standardization. It addresses critical aspects including service scope, performance standards, pricing mechanisms, and governance frameworks, while ensuring compliance with Indian regulatory requirements such as the Companies Act, 2013, tax laws, and data protection regulations. The agreement is particularly relevant for corporate groups implementing shared services centers, business process outsourcing arrangements, or intra-group service provisions, providing a structured approach to managing service delivery, costs, and responsibilities between provider and recipient entities.
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1. Parties: Identification of the service provider and recipient(s), including registered addresses and company details
2. Background: Context of the agreement, relationship between parties, and purpose of the shared services arrangement
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Services: Overview of services to be provided, with detailed specifications in schedules
5. Service Levels: Key performance indicators, quality standards, and measurement criteria
6. Charges and Payment: Fee structure, payment terms, cost allocation methodology, and invoicing process
7. Governance: Management structure, reporting requirements, and decision-making processes
8. Personnel: Requirements for service delivery personnel, key personnel provisions, and HR policies
9. Intellectual Property: Ownership and usage rights of IP created or used in service delivery
10. Confidentiality: Protection and handling of confidential information
11. Data Protection: Compliance with data protection laws and data handling requirements
12. Liability and Indemnities: Risk allocation, limitation of liability, and indemnification provisions
13. Term and Termination: Duration, renewal, termination rights, and exit management
14. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law
1. Transition Services: Include when initial transition or implementation period is required
2. Business Continuity: Add for critical services requiring disaster recovery and business continuity plans
3. Audit Rights: Include for regulated industries or when significant compliance requirements exist
4. Anti-corruption Compliance: Add when services involve government interactions or high-risk jurisdictions
5. Force Majeure: Include when service delivery could be impacted by external events
6. Parent Company Guarantee: Add when financial security is required from parent company
7. Change Control: Include when services are likely to require frequent modifications
8. Third Party Rights: Add when benefits extend to group companies or third parties
1. Schedule 1 - Services Description: Detailed description of each service, including scope and exclusions
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements
3. Schedule 3 - Charges: Detailed pricing, cost allocation methodology, and charging models
4. Schedule 4 - Governance Procedures: Detailed procedures for service management, escalation, and reporting
5. Schedule 5 - Key Personnel: List of key personnel and their roles in service delivery
6. Schedule 6 - Technical Requirements: IT systems, infrastructure, and technical specifications
7. Schedule 7 - Security Requirements: Information security and physical security requirements
8. Schedule 8 - Exit Plan: Detailed procedures for service transition upon termination
9. Appendix A - Service Request Form: Template for requesting additional or modified services
10. Appendix B - Report Templates: Standard templates for performance and management reporting
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