The Managed Print Services Contract is essential for organizations looking to outsource their printing infrastructure management to specialized service providers. This document, governed by Indian law, establishes the framework for a comprehensive service relationship covering equipment provision, maintenance, consumables supply, and technical support. It is particularly relevant for medium to large organizations seeking to optimize their printing costs, improve efficiency, and ensure consistent service quality across multiple locations. The contract addresses key aspects such as service levels, performance metrics, pricing structures, and compliance with Indian regulatory requirements, including IT laws, environmental regulations, and consumer protection standards. This agreement type is commonly used when organizations want to transition from managing their own print infrastructure to a managed service model, providing clear guidelines for both service provider and client responsibilities.
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1. Parties: Identification of the service provider and client with full legal names and addresses
2. Background: Context of the agreement and brief description of the managed print services to be provided
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the managed print services to be provided, including equipment provision, maintenance, and support
5. Term and Renewal: Duration of the agreement and conditions for renewal
6. Service Provider Obligations: Comprehensive list of service provider responsibilities including maintenance, repairs, supplies, and response times
7. Client Obligations: Client responsibilities including access, proper use of equipment, and cooperation requirements
8. Service Levels: Defined service levels, performance metrics, and measurement criteria
9. Pricing and Payment Terms: Detailed fee structure, payment schedule, and billing procedures
10. Equipment: Specifications of provided equipment, ownership terms, and handling requirements
11. Maintenance and Support: Details of maintenance services, support hours, and response times
12. Confidentiality: Protection of confidential information and data security measures
13. Liability and Indemnification: Limitation of liability and indemnification obligations
14. Termination: Conditions and procedures for contract termination
15. General Provisions: Standard legal provisions including governing law, notices, and amendment procedures
1. Data Protection: Detailed section on data handling and protection, required when dealing with sensitive data or personal information
2. Environmental Compliance: Specific environmental obligations and compliance requirements, important for clients with strong environmental policies
3. Training: Details of user training provisions, included when comprehensive user training is part of the service
4. Disaster Recovery: Specific provisions for business continuity and disaster recovery, important for critical business operations
5. Software License: Software licensing terms when specific print management software is included
6. Volume Commitments: Minimum volume commitments and related terms, used in cases with volume-based pricing
7. Change Management: Procedures for managing changes to equipment or service specifications, important for long-term or complex deployments
8. Audit Rights: Provisions for service audits and performance reviews, important for large enterprise clients
1. Equipment Schedule: Detailed list of all equipment to be provided, including makes, models, and specifications
2. Pricing Schedule: Detailed breakdown of all charges, including per-page costs, minimum charges, and additional services
3. Service Level Agreement: Detailed service levels, response times, and performance metrics
4. Implementation Plan: Timeline and methodology for service implementation and equipment deployment
5. Support Procedures: Detailed procedures for requesting support, escalation protocols, and contact information
6. Locations Schedule: List of all locations where services will be provided
7. Consumables Specifications: Details of all consumables to be provided and their specifications
8. Report Formats: Templates and formats for regular service reports and performance measurements
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