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Managed Network Services Agreement

Managed Network Services Agreement Template for India

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Key Requirements PROMPT example:

Managed Network Services Agreement

"I need a Managed Network Services Agreement for my IT company to provide comprehensive network management services to a large retail chain in India, including 24/7 monitoring, cybersecurity, and disaster recovery services, with service level agreements targeting 99.9% uptime."

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Document background
The Managed Network Services Agreement is essential for organizations seeking to outsource their network infrastructure management to specialized service providers in India. This document is particularly relevant in today's digital business environment where reliable network infrastructure is critical for operations. The agreement comprehensively covers service scope, performance metrics, security protocols, and compliance requirements under Indian law, including adherence to DoT guidelines and TRAI regulations. It is designed to protect both service providers and customers while ensuring clear accountability and service standards. The document becomes particularly important given India's evolving regulatory landscape in IT and telecommunications, requiring specific provisions for data protection, cybersecurity, and telecom compliance.
Suggested Sections

1. Parties: Identification of service provider and customer, including registered addresses and company details

2. Background: Context of the agreement, brief description of the services, and purpose of the contract

3. Definitions: Detailed definitions of technical terms, service-related terminology, and contract-specific language

4. Scope of Services: Detailed description of managed network services to be provided, including network monitoring, maintenance, and support

5. Service Provider Obligations: Comprehensive list of service provider responsibilities, including service delivery, technical support, and compliance requirements

6. Customer Obligations: Customer responsibilities, including access provision, cooperation requirements, and payment obligations

7. Service Levels: Detailed service level agreements (SLAs), including performance metrics, availability guarantees, and response times

8. Security and Compliance: Security protocols, data protection measures, and regulatory compliance requirements

9. Fees and Payment: Pricing structure, payment terms, invoicing procedures, and late payment consequences

10. Term and Termination: Contract duration, renewal terms, and termination conditions

11. Intellectual Property Rights: Ownership and usage rights of software, systems, and data

12. Confidentiality: Protection of confidential information and trade secrets

13. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements

14. Force Majeure: Provisions for unforeseen circumstances and their impact on service delivery

15. Dispute Resolution: Procedures for resolving disputes, including jurisdiction and governing law

16. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

Optional Sections

1. Change Management: Procedures for requesting and implementing changes to services - include when significant service modifications are anticipated

2. Disaster Recovery: Specific disaster recovery and business continuity provisions - include for critical network services

3. Training and Knowledge Transfer: Requirements for training customer staff - include when customer requires operational knowledge

4. Transition Services: Provisions for service transition from existing providers - include when taking over from another provider

5. Third-Party Services: Management of third-party service providers and subcontractors - include when subcontractors will be used

6. Equipment and Assets: Provisions regarding hardware and equipment ownership/maintenance - include when physical equipment is part of the service

7. Environmental Compliance: Green IT and environmental requirements - include when customer has specific environmental policies

Suggested Schedules

1. Schedule A - Service Description: Detailed technical specifications of all network services to be provided

2. Schedule B - Service Level Agreement: Comprehensive SLA metrics, measurement methods, and penalties

3. Schedule C - Pricing and Payment Schedule: Detailed fee structure, payment milestones, and rate cards

4. Schedule D - Network Architecture: Technical diagrams and specifications of network infrastructure

5. Schedule E - Security Requirements: Detailed security protocols, compliance requirements, and audit procedures

6. Schedule F - Escalation Matrix: Contact details and escalation procedures for various service issues

7. Schedule G - Transition Plan: Detailed plan for service implementation and transition

8. Appendix 1 - Required Reports: List and templates of all required service reports

9. Appendix 2 - Approved Subcontractors: List of approved third-party service providers and their roles

Authors

Alex Denne

Head of Growth (Open Source Law) @ ºÚÁÏÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions






















































Clauses



































Relevant Industries

Information Technology

Telecommunications

Banking and Financial Services

Healthcare

Manufacturing

Retail

Education

Government and Public Sector

E-commerce

Media and Entertainment

Relevant Teams

Legal

Information Technology

Procurement

Compliance

Network Operations

Infrastructure

Security

Service Delivery

Risk Management

Vendor Management

Relevant Roles

Chief Information Officer

IT Director

Network Manager

Procurement Manager

Legal Counsel

Compliance Officer

Infrastructure Manager

Service Delivery Manager

Security Officer

Operations Director

Technical Account Manager

Contract Manager

Chief Technology Officer

Network Operations Lead

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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