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1. Parts and Equipment: Detailed provisions regarding replacement parts and equipment, used when parts are not included in the base maintenance fee

2. Insurance: Specific insurance requirements, recommended when high-value equipment is involved

3. Data Security: Specific data protection obligations, required when maintenance involves access to sensitive data or systems

4. Disaster Recovery: Procedures for maintenance during or after disasters, important for critical systems

5. Training: Provisions for training customer staff, relevant when knowledge transfer is part of the service

6. Environmental Compliance: Environmental requirements for maintenance activities, important when dealing with hazardous materials

7. Subcontractors: Terms governing the use of subcontractors, needed when service provider may delegate work

1. Schedule 1 - Equipment List: Detailed list of hardware covered under the maintenance agreement

2. Schedule 2 - Service Level Agreement: Detailed service levels, response times, and performance metrics

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, including standard rates and emergency call-out charges

4. Schedule 4 - Maintenance Procedures: Specific maintenance procedures and protocols

5. Schedule 5 - Contact Details: Key contacts for both parties including escalation procedures

6. Appendix A - Incident Report Template: Standard template for reporting maintenance incidents and actions taken

7. Appendix B - Preventive Maintenance Schedule: Calendar of scheduled preventive maintenance activities