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Standard Master Services Agreement Template for Saudi Arabia

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Key Requirements PROMPT example:

Standard Master Services Agreement

"I need a Standard Master Services Agreement for an IT services company based in Riyadh providing cloud computing and cybersecurity services to government entities in Saudi Arabia, with specific focus on data localization requirements and compliance with Saudi government security standards."

Document background
The Standard Master Services Agreement serves as the primary contractual framework for establishing long-term service relationships in Saudi Arabia. This document is essential when parties seek to create a governing framework for multiple or ongoing services, allowing for specific services to be added through subsequent statements of work or service orders. It ensures compliance with Saudi law and Shariah principles while incorporating international best practices in service delivery and contract management. The agreement is particularly valuable for businesses operating in Saudi Arabia that require a structured approach to service procurement or delivery, whether as local entities or international companies with Saudi operations. It addresses key aspects including service levels, payment terms, compliance requirements, and dispute resolution mechanisms specific to the Saudi legal system.
Suggested Sections

1. Parties: Identification of the contracting parties with full legal names and addresses

2. Background: Context of the agreement and general business relationship

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: General framework for services to be provided under the agreement

5. Term and Renewal: Duration of the agreement and renewal provisions

6. Service Provider Obligations: Core obligations and responsibilities of the service provider

7. Customer Obligations: Core obligations and responsibilities of the customer

8. Fees and Payment Terms: Pricing structure, payment terms, and invoicing procedures

9. Service Levels: Performance standards and service level requirements

10. Compliance with Laws: Obligations to comply with Saudi laws and Shariah principles

11. Confidentiality: Protection and handling of confidential information

12. Intellectual Property Rights: Ownership and usage rights of IP

13. Data Protection: Compliance with Saudi data protection requirements

14. Liability and Indemnification: Allocation of risks and indemnification obligations

15. Force Majeure: Provisions for unforeseen circumstances preventing performance

16. Termination: Grounds and procedures for agreement termination

17. Dispute Resolution: Procedures for resolving disputes under Saudi law

18. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law

Optional Sections

1. Islamic Finance Compliance: Required when financial arrangements must explicitly comply with Islamic banking principles

2. Personnel and Staffing: Include when services involve dedicated staff or on-site personnel

3. Security Requirements: Add for services involving sensitive data or access to customer systems

4. Business Continuity: Include for critical services requiring disaster recovery planning

5. Anti-Corruption Compliance: Add for international service providers or government-related services

6. Import/Export Compliance: Include when services involve cross-border elements

7. Localization Requirements: Add when services must comply with Saudi localization rules

8. Insurance Requirements: Include for high-risk services or when required by industry regulations

9. Change Control: Add for complex services requiring formal change management

10. Environmental Compliance: Include for services with environmental impacts

Suggested Schedules

1. Schedule A - Services Description: Detailed description of services to be provided

2. Schedule B - Service Levels and KPIs: Detailed service level agreements and performance metrics

3. Schedule C - Pricing and Payment Schedule: Detailed fee structure, rates, and payment terms

4. Schedule D - Implementation Plan: Timeline and milestones for service implementation

5. Schedule E - Technical Requirements: Technical specifications and requirements

6. Schedule F - Security Standards: Detailed security requirements and protocols

7. Schedule G - Approved Subcontractors: List of approved subcontractors and their roles

8. Appendix 1 - Contact Details: Key contacts and escalation matrix

9. Appendix 2 - Required Documents: List of regulatory and compliance documents

10. Appendix 3 - Form of Change Order: Template for documenting changes to services

Authors

Alex Denne

Head of Growth (Open Source Law) @ 黑料视频 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions



















































Clauses











































Relevant Industries

Information Technology

Professional Services

Manufacturing

Oil & Gas

Healthcare

Financial Services

Construction

Telecommunications

Consulting Services

Facilities Management

Logistics and Transportation

Education and Training

Relevant Teams

Legal

Procurement

Commercial

Operations

Compliance

Finance

Risk Management

Business Development

Contract Administration

Supply Chain

Relevant Roles

Legal Counsel

Contract Manager

Procurement Manager

Commercial Director

Chief Legal Officer

Business Development Manager

Operations Director

Compliance Officer

Project Manager

Account Manager

Chief Financial Officer

Risk Manager

General Counsel

Supply Chain Manager

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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