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1. Parties: Identification of the dispatch company and the carrier, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement, brief description of parties' businesses, and purpose of the arrangement
3. Definitions: Detailed definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of dispatch services, territory coverage, and service standards
5. Carrier Obligations: Responsibilities of the carrier including compliance with laws, maintenance of vehicles, insurance requirements
6. Dispatcher Obligations: Responsibilities of the dispatcher including load assignments, communication protocols, payment processing
7. Compensation and Payment Terms: Fee structure, payment schedule, deductions, and payment methods
8. Operating Procedures: Standard operating procedures, dispatch protocols, and communication requirements
9. Compliance Requirements: Regulatory compliance, licenses, permits, and safety standards
10. Insurance and Liability: Required insurance coverage, liability allocation, and indemnification provisions
11. Term and Termination: Duration of agreement, renewal terms, and termination conditions
12. Confidentiality: Protection of confidential information and trade secrets
13. Dispute Resolution: Process for resolving disputes, applicable law, and jurisdiction
14. General Provisions: Standard legal provisions including amendments, notices, and severability
1. Non-Compete: Restrictions on carrier's ability to work directly with customers, used when dispatcher has significant customer relationships to protect
2. Equipment Leasing: Terms for leasing of equipment between parties, included when dispatcher provides equipment to carrier
3. Technology Integration: Requirements for use of specific software or technology platforms, included when dispatcher uses proprietary systems
4. Training Requirements: Specific training obligations for carrier's personnel, included when specialized cargo or services are involved
5. Performance Metrics: Detailed performance standards and KPIs, included when specific service levels need to be maintained
6. Fuel Surcharge Program: Terms for fuel cost adjustments, included when fuel price volatility is a concern
7. Force Majeure: Provisions for unforeseen circumstances, particularly relevant in areas with political or environmental instability
1. Schedule A - Rate Card: Detailed breakdown of rates, fees, and charges
2. Schedule B - Service Areas: Maps and descriptions of authorized service territories
3. Schedule C - Vehicle Requirements: Specifications for vehicles, including age, capacity, and equipment requirements
4. Schedule D - Insurance Requirements: Detailed insurance requirements including types and minimum coverage amounts
5. Schedule E - Operating Procedures Manual: Detailed procedures for day-to-day operations
6. Schedule F - Performance Standards: Specific metrics and standards for service performance
7. Appendix 1 - Required Documentation: List of required licenses, permits, and certifications
8. Appendix 2 - Contact Information: Key contacts and escalation procedures for both parties
9. Appendix 3 - Technology Specifications: Technical requirements for any required software or hardware
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