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Cloud Service Agreement

Cloud Service Agreement Template for Netherlands

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Key Requirements PROMPT example:

Cloud Service Agreement

"I need a Cloud Service Agreement for my SaaS company based in Amsterdam providing financial analytics software to banks and insurance companies, with strict emphasis on GDPR compliance and data security requirements."

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Document background
This Cloud Service Agreement template is designed for use in the Netherlands, complying with Dutch law and EU regulations. It serves as the primary contract between cloud service providers and their customers, establishing the legal and operational framework for cloud-based service delivery. The document incorporates essential elements required by Dutch contract law, EU data protection regulations (GDPR), and sector-specific requirements where applicable. It's particularly relevant in today's digital economy where businesses increasingly rely on cloud services for their operations. The agreement covers crucial aspects such as service levels, data protection, security measures, liability limitations, and operational procedures, while ensuring compliance with Dutch legal requirements and EU digital service regulations.
Suggested Sections

1. Parties: Identification of the contracting parties including registered addresses and company details

2. Background: Context of the agreement and brief description of the parties' intentions

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Description: Detailed description of the cloud services to be provided

5. Service Levels: Performance standards, availability commitments, and service quality metrics

6. Data Protection and Security: GDPR compliance measures, data security commitments, and data processing terms

7. Fees and Payment: Pricing, payment terms, invoicing procedures, and related financial matters

8. Term and Termination: Duration of agreement, renewal terms, and termination conditions

9. Intellectual Property Rights: ownership and usage rights of software, data, and other IP

10. Confidentiality: Protection and handling of confidential information

11. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements

12. Force Majeure: Circumstances excusing performance and related procedures

13. Governing Law and Jurisdiction: Application of Dutch law and jurisdiction for dispute resolution

Optional Sections

1. Professional Services: Include when additional implementation, training, or consulting services are provided

2. Disaster Recovery: Include for critical services requiring specific disaster recovery commitments

3. Customer Dependencies: Include when service delivery depends on specific customer actions or resources

4. Audit Rights: Include for regulated industries or when customer requires specific audit rights

5. Sub-processors: Include when service provider uses sub-processors for data processing

6. Exit Assistance: Include when complex transition services are needed upon termination

7. Service Credits: Include when financial compensation is offered for service level failures

8. Development Services: Include when custom development or modifications are part of the service

Suggested Schedules

1. Service Level Agreement (SLA): Detailed service levels, measurement methods, and remedies

2. Data Processing Agreement: Detailed GDPR-compliant data processing terms and conditions

3. Technical Specifications: Detailed technical requirements and service specifications

4. Security Requirements: Detailed security measures, protocols, and compliance requirements

5. Pricing Schedule: Detailed pricing, payment terms, and calculation methods

6. Support Services: Details of support levels, response times, and escalation procedures

7. Acceptable Use Policy: Rules and restrictions for use of the cloud services

8. Service Location Details: Information about data centers and service delivery locations

Authors

Alex Denne

Head of Growth (Open Source Law) @ ºÚÁÏÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions











































Clauses



































Relevant Industries

Information Technology

Financial Services

Healthcare

Retail

Manufacturing

Professional Services

Education

Government

Telecommunications

E-commerce

Media and Entertainment

Insurance

Logistics

Relevant Teams

Legal

Information Technology

Procurement

Information Security

Compliance

Risk Management

Operations

Technical Architecture

Vendor Management

Data Protection

Relevant Roles

Chief Technology Officer

Chief Information Officer

IT Director

Legal Counsel

Data Protection Officer

Procurement Manager

IT Security Manager

Cloud Services Manager

Compliance Officer

Contract Manager

IT Operations Manager

Risk Manager

Technical Architect

Information Security Officer

Vendor Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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