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1. Parties: Identification of the service provider and the client, including full legal names and addresses
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the cleaning services to be provided
5. Term and Renewal: Duration of the agreement and conditions for renewal
6. Payment Terms: Fees, payment schedule, invoicing procedures, and payment methods
7. Service Provider's Obligations: Key responsibilities of the cleaning service provider including quality standards
8. Client's Obligations: Responsibilities of the client including access, facilities, and utilities provision
9. Equipment and Materials: Provisions regarding cleaning supplies, equipment, and their maintenance
10. Staff and Personnel: Requirements for staff, including qualifications, training, and conduct
11. Health and Safety: Safety protocols and compliance with health regulations
12. Insurance and Liability: Insurance requirements and allocation of risks
13. Confidentiality: Protection of confidential information of both parties
14. Termination: Grounds and procedures for termination of the agreement
15. General Provisions: Standard legal clauses including notices, amendments, and governing law
1. Performance Standards and KPIs: Specific metrics for measuring service quality - include when dealing with large commercial premises or specialized facilities
2. Environmental Standards: Specific environmental requirements and green cleaning practices - include when client has specific environmental policies
3. Security Requirements: Special security protocols - include when services are provided in high-security facilities
4. Disaster Recovery: Emergency response procedures - include for critical facilities like hospitals or data centers
5. Subcontracting: Terms for engaging subcontractors - include when subcontracting might be needed
6. Non-Compete: Restrictions on working with competitors - include for high-value commercial contracts
7. Force Majeure: Provisions for unforeseen circumstances - include for long-term or high-value contracts
1. Schedule A - Service Specifications: Detailed breakdown of cleaning tasks, frequencies, and standards
2. Schedule B - Pricing Schedule: Detailed pricing structure including regular services and additional charges
3. Schedule C - Premises Details: Floor plans and specific areas to be cleaned
4. Schedule D - Equipment and Materials List: Inventory of approved cleaning products and equipment
5. Schedule E - Staff Requirements: Specific staffing requirements including qualifications and training
6. Schedule F - Performance Metrics: Detailed KPIs and measurement criteria
7. Appendix 1 - Health and Safety Procedures: Detailed safety protocols and emergency procedures
8. Appendix 2 - Required Forms: Standard forms for reporting, inspection, and incident documentation
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