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Master Relationship Agreement Template for India

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Key Requirements PROMPT example:

Master Relationship Agreement

"I need a Master Relationship Agreement for my IT services company based in Bangalore to provide software development and maintenance services to clients across India, with particular emphasis on data protection and security provisions as we'll be handling sensitive customer information."

Document background
The Master Relationship Agreement is designed for businesses seeking to establish a structured, long-term commercial relationship in India. It provides a comprehensive legal and operational framework that governs all aspects of the business relationship while allowing flexibility for specific services or projects to be detailed in separate statements of work. This agreement is particularly crucial in the Indian business context, where relationships often involve multiple service lines, complex regulatory requirements, and the need for clear governance structures. It addresses key areas such as service delivery, pricing mechanisms, intellectual property rights, data protection, and dispute resolution, while ensuring compliance with Indian legal requirements. The agreement is typically used when parties anticipate multiple transactions or service arrangements over time and want to avoid negotiating basic terms repeatedly.
Suggested Sections

1. Parties: Identification of the contracting parties with full legal names and registered addresses

2. Background: Context of the relationship and purpose of the agreement

3. Definitions: Defined terms used throughout the agreement and its schedules

4. Scope and Structure: Overview of services/relationship scope and hierarchy of documents including statements of work

5. Term and Termination: Duration of agreement, renewal provisions, and termination rights

6. Governance Structure: Management framework, escalation procedures, and relationship oversight

7. Operational Framework: Basic operational terms applicable to all services/transactions

8. Financial Terms: General pricing principles, payment terms, and invoicing procedures

9. Intellectual Property Rights: IP ownership, licenses, and usage rights

10. Confidentiality: Protection and handling of confidential information

11. Data Protection and Security: Data handling, privacy obligations, and security requirements

12. Representations and Warranties: Basic assurances from each party

13. Liability and Indemnification: Risk allocation between parties including limitations of liability

14. Force Majeure: Handling of events beyond parties' reasonable control

15. Dispute Resolution: Process for resolving disputes including arbitration provisions

16. General Provisions: Standard boilerplate clauses including notices, assignment, and amendment procedures

Optional Sections

1. Regulatory Compliance: Include when specific regulatory obligations need to be addressed (e.g., financial services, healthcare)

2. Insurance Requirements: Include when specific insurance coverage needs to be maintained by either party

3. Business Continuity: Include when service continuity is critical to the relationship

4. Anti-Corruption Compliance: Include when dealing with government entities or in high-risk jurisdictions

5. Environmental, Social and Governance (ESG): Include when ESG commitments are important to the relationship

6. Import/Export Control: Include when cross-border activities are involved

7. Personnel and Subcontracting: Include when specific requirements for staff or subcontractors need to be addressed

8. Change Control: Include when formal process for changes to services/deliverables is needed

Suggested Schedules

1. Schedule 1 - Service Levels: Standard service levels and performance metrics applicable across all services

2. Schedule 2 - Rate Card: Standard pricing and rate information for various service categories

3. Schedule 3 - Governance Procedures: Detailed procedures for relationship management and governance

4. Schedule 4 - Security Requirements: Detailed security protocols and requirements

5. Schedule 5 - Standard Operating Procedures: Common operational procedures applicable across services

6. Schedule 6 - Approved Subcontractors: List of pre-approved subcontractors and their scope

7. Schedule 7 - Form of Statement of Work: Template for future statements of work

8. Schedule 8 - Contact Details: Key contacts and escalation matrix

9. Appendix A - Technical Standards: Technical specifications and standards applicable across services

10. Appendix B - Compliance Requirements: Detailed regulatory and compliance obligations

Authors

Alex Denne

Head of Growth (Open Source Law) @ ºÚÁÏÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions





































































Clauses


















































Relevant Industries

Information Technology

Business Process Outsourcing

Professional Services

Manufacturing

Financial Services

Healthcare

Telecommunications

Consulting

Energy and Utilities

Retail and E-commerce

Logistics and Supply Chain

Real Estate and Infrastructure

Relevant Teams

Legal

Procurement

Commercial

Finance

Operations

Risk Management

Compliance

Business Development

Vendor Management

Project Management

Account Management

Relevant Roles

Chief Legal Officer

General Counsel

Legal Director

Commercial Director

Procurement Manager

Contract Manager

Business Development Manager

Chief Financial Officer

Operations Director

Risk Manager

Compliance Officer

Project Manager

Account Manager

Vendor Management Lead

Chief Operating Officer

Legal Counsel

Commercial Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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