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Master Relationship Agreement
"I need a Master Relationship Agreement for my IT services company based in Bangalore to provide software development and maintenance services to clients across India, with particular emphasis on data protection and security provisions as we'll be handling sensitive customer information."
1. Parties: Identification of the contracting parties with full legal names and registered addresses
2. Background: Context of the relationship and purpose of the agreement
3. Definitions: Defined terms used throughout the agreement and its schedules
4. Scope and Structure: Overview of services/relationship scope and hierarchy of documents including statements of work
5. Term and Termination: Duration of agreement, renewal provisions, and termination rights
6. Governance Structure: Management framework, escalation procedures, and relationship oversight
7. Operational Framework: Basic operational terms applicable to all services/transactions
8. Financial Terms: General pricing principles, payment terms, and invoicing procedures
9. Intellectual Property Rights: IP ownership, licenses, and usage rights
10. Confidentiality: Protection and handling of confidential information
11. Data Protection and Security: Data handling, privacy obligations, and security requirements
12. Representations and Warranties: Basic assurances from each party
13. Liability and Indemnification: Risk allocation between parties including limitations of liability
14. Force Majeure: Handling of events beyond parties' reasonable control
15. Dispute Resolution: Process for resolving disputes including arbitration provisions
16. General Provisions: Standard boilerplate clauses including notices, assignment, and amendment procedures
1. Regulatory Compliance: Include when specific regulatory obligations need to be addressed (e.g., financial services, healthcare)
2. Insurance Requirements: Include when specific insurance coverage needs to be maintained by either party
3. Business Continuity: Include when service continuity is critical to the relationship
4. Anti-Corruption Compliance: Include when dealing with government entities or in high-risk jurisdictions
5. Environmental, Social and Governance (ESG): Include when ESG commitments are important to the relationship
6. Import/Export Control: Include when cross-border activities are involved
7. Personnel and Subcontracting: Include when specific requirements for staff or subcontractors need to be addressed
8. Change Control: Include when formal process for changes to services/deliverables is needed
1. Schedule 1 - Service Levels: Standard service levels and performance metrics applicable across all services
2. Schedule 2 - Rate Card: Standard pricing and rate information for various service categories
3. Schedule 3 - Governance Procedures: Detailed procedures for relationship management and governance
4. Schedule 4 - Security Requirements: Detailed security protocols and requirements
5. Schedule 5 - Standard Operating Procedures: Common operational procedures applicable across services
6. Schedule 6 - Approved Subcontractors: List of pre-approved subcontractors and their scope
7. Schedule 7 - Form of Statement of Work: Template for future statements of work
8. Schedule 8 - Contact Details: Key contacts and escalation matrix
9. Appendix A - Technical Standards: Technical specifications and standards applicable across services
10. Appendix B - Compliance Requirements: Detailed regulatory and compliance obligations
Authors
Information Technology
Business Process Outsourcing
Professional Services
Manufacturing
Financial Services
Healthcare
Telecommunications
Consulting
Energy and Utilities
Retail and E-commerce
Logistics and Supply Chain
Real Estate and Infrastructure
Legal
Procurement
Commercial
Finance
Operations
Risk Management
Compliance
Business Development
Vendor Management
Project Management
Account Management
Chief Legal Officer
General Counsel
Legal Director
Commercial Director
Procurement Manager
Contract Manager
Business Development Manager
Chief Financial Officer
Operations Director
Risk Manager
Compliance Officer
Project Manager
Account Manager
Vendor Management Lead
Chief Operating Officer
Legal Counsel
Commercial Manager
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