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1. Parties: Identification and details of the contracting parties
2. Background: Context of the agreement and business relationship
3. Definitions and Interpretation: Defined terms and rules of interpretation
4. Structure and Scope: Framework of the master agreement and its relationship with subsequent agreements
5. Term and Termination: Duration, renewal, and termination provisions
6. Ordering Process: Procedures for placing and accepting orders under the agreement
7. Pricing and Payment Terms: General pricing principles, payment terms, invoicing requirements
8. Service Levels: General performance standards and quality requirements
9. Warranties and Representations: Standard warranties and representations of both parties
10. Liability and Indemnification: Limitation of liability and indemnification obligations
11. Confidentiality: Protection of confidential information
12. Intellectual Property Rights: Ownership and usage rights of IP
13. Data Protection: GDPR compliance and data handling requirements
14. Force Majeure: Events excusing performance
15. Governing Law and Jurisdiction: Application of Belgian law and dispute resolution
16. General Provisions: Standard boilerplate clauses including notices, assignment, severability
1. Insurance Requirements: Specific insurance obligations - include when services or goods involve significant risks
2. Compliance with Laws: Specific regulatory compliance obligations - include for regulated industries
3. Environmental Requirements: Environmental standards and compliance - include for manufacturing or logistics services
4. Security Requirements: IT and physical security requirements - include for technology services or handling sensitive assets
5. Personnel Requirements: Staff qualifications and vetting - include when supplier personnel will be working on-site
6. Business Continuity: Disaster recovery and business continuity requirements - include for critical services
7. Audit Rights: Detailed audit provisions - include for regulated industries or critical suppliers
8. Parent Company Guarantee: Parent company support provisions - include when supplier's financial strength is crucial
1. Schedule 1 - Pricing Schedule: Detailed pricing structure, rates, and charging mechanisms
2. Schedule 2 - Service Descriptions: Detailed description of services or products covered
3. Schedule 3 - Service Levels and KPIs: Detailed performance metrics and measurement methods
4. Schedule 4 - Operational Procedures: Detailed operational processes and procedures
5. Schedule 5 - Technical Requirements: Technical specifications and standards
6. Schedule 6 - Form of Order: Template for individual orders under the master agreement
7. Schedule 7 - Change Control Procedure: Process for implementing changes to services or terms
8. Schedule 8 - Key Personnel: List of key personnel and their roles
9. Schedule 9 - Exit Plan: Transition arrangements at termination
10. Appendix A - Contact Details: Contact information for key personnel and notices
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