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SLA Software License Agreement

SLA Software License Agreement Template for Singapore

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Key Requirements PROMPT example:

SLA Software License Agreement

"I need an SLA Software License Agreement for my enterprise software company based in Singapore to license our AI-powered analytics platform to financial institutions, with specific focus on data protection and service uptime guarantees of 99.9%."

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Document background
The SLA Software License Agreement is essential for businesses operating in Singapore that need to establish clear terms for software licensing and usage. This document is particularly important in Singapore's technology-focused economy, where software licensing transactions are common and must comply with local regulations. The agreement covers critical aspects such as license scope, service level commitments, support obligations, and data protection requirements, while ensuring compliance with Singapore's Copyright Act and related legislation. It's designed to protect both the licensor's intellectual property rights and the licensee's usage rights while maintaining alignment with Singapore's legal framework.
Suggested Sections

1. Parties: Identification and details of the licensor and licensee

2. Background: Context and purpose of the agreement

3. Definitions: Key terms used throughout the agreement

4. License Grant: Scope and nature of the software license

5. License Fees: Payment terms and conditions

6. Intellectual Property Rights: Ownership and protection of IP

7. Term and Termination: Duration and termination conditions

8. Warranties and Limitations: Warranties provided and liability limitations

9. Confidentiality: Protection of confidential information

Optional Sections

1. Service Level Requirements: Specific performance metrics and standards - use when providing ongoing software services or support

2. Data Protection: Specific data handling requirements - use when personal data processing is involved

3. Source Code Escrow: Terms for source code protection - use when source code access might be required

4. Professional Services: Additional services provisions - use when implementation or training services are included

Suggested Schedules

1. Software Description Schedule: Detailed description of licensed software

2. Service Level Agreement Schedule: Detailed performance metrics and response times

3. Fee Schedule: Detailed breakdown of all fees and payment terms

4. Technical Requirements Schedule: Hardware and software requirements

5. Support Services Schedule: Details of maintenance and support services

Authors

Alex Denne

Head of Growth (Open Source Law) @ ºÚÁÏÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
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Industries

Copyright Act (Cap. 63): Primary legislation governing software protection as literary works, including licensing rights, copyright duration, and infringement provisions

Personal Data Protection Act 2012 (PDPA): Regulates data handling, cross-border transfers, security measures, and user privacy rights in Singapore

Computer Misuse Act: Addresses security requirements, unauthorized access provisions, and system protection measures for computer systems and data

Electronic Transactions Act: Governs validity of electronic contracts, electronic signatures, and digital record-keeping requirements

Consumer Protection (Fair Trading) Act: Protects consumer rights, addresses unfair practices, and provides remedies in software licensing to consumers

Competition Act: Regulates anti-competitive practices and market dominance considerations in software licensing

Singapore Contract Law: Common law principles governing contract formation, terms and conditions, breach remedies, and liability limitations

ASEAN Framework on Personal Data Protection: Regional framework providing guidelines for personal data protection in ASEAN member states

Singapore Cybersecurity Act: Establishes framework for protection of critical information infrastructure and cybersecurity requirements

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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