Computer Misuse and Cybersecurity Act: Primary legislation governing cybersecurity and computer crimes in Singapore, relevant for security aspects of ticket handling systems
Personal Data Protection Act (PDPA) 2012: Regulates collection, use, and disclosure of personal data in ticket management systems and customer information handling
Electronic Transactions Act: Provides legal framework for electronic transactions and digital signatures in ticket systems
Consumer Protection (Fair Trading) Act: Ensures fair trading practices and consumer rights protection in service delivery
Singapore Contract Law: Common law principles governing contract formation, terms, and enforcement in Singapore
Unfair Contract Terms Act: Regulates and restricts the use of unfair terms in contracts and agreements
Supply of Goods Act: Governs the supply of goods and services, including digital services
IMDA Guidelines: Regulatory guidelines from Info-communications Media Development Authority for service providers
Payment Services Act: Regulates payment systems and payment service providers if ticket transactions involve payments
Cross-border Data Transfer Regulations: Requirements for transferring customer data across international boundaries
Data Storage Requirements: Specifications for secure storage and processing of customer and ticket data
Data Breach Notification Requirements: Mandatory reporting obligations in case of data security incidents
Consumer Cooling-off Periods: Mandatory waiting periods during which consumers can cancel services without penalty
Refund Policy Requirements: Legal obligations regarding refund procedures and policies
Service Level Standards: Required metrics for response times, resolution times, and service availability commitments
