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Service User Agreement
"I need a Service User Agreement for my new cloud-based software platform launching in Singapore in March 2025, with specific focus on data protection and user privacy as we'll be handling sensitive business information."
1. Parties: Identifies the service provider and user with full legal details
2. Background: Describes context and purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement
4. Services Description: Detailed description of services provided
5. User Obligations: User responsibilities and commitments
6. Service Provider Obligations: Provider responsibilities and service levels
7. Fees and Payment: Payment terms, pricing, and billing arrangements
8. Term and Termination: Duration and termination conditions
9. Data Protection: PDPA compliance and data handling procedures
1. Service Levels: Detailed SLAs and performance metrics - use for technical or enterprise services
2. Intellectual Property: IP ownership and licensing terms - use when IP rights are involved
3. Force Majeure: Provisions for unforeseeable circumstances - use for long-term or critical services
4. Insurance: Insurance requirements and coverage - use for high-risk services
1. Service Description Schedule: Detailed technical specifications of services
2. Fee Schedule: Detailed pricing and payment terms
3. Service Level Agreement: Detailed performance metrics and remedies
4. Data Processing Agreement: Detailed data handling procedures and compliance requirements
5. Acceptable Use Policy: Rules and restrictions for service usage
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