The Cloud Framework Agreement is designed for organizations seeking to establish a long-term relationship for cloud services in Singapore. This master agreement provides the fouNDAtion for cloud service delivery, incorporating Singapore's strict data protection requirements under PDPA, cybersecurity standards, and technology regulations. It typically includes detailed provisions for service levels, data handling, security measures, and compliance requirements, while allowing flexibility for specific service orders or statements of work to be added over time. This framework is particularly important given Singapore's position as a major technology hub and its comprehensive regulatory environment for digital services.
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1. Parties: Identification of contracting parties with full legal names and addresses
2. Background: Context of the agreement and brief description of parties' business relationship
3. Definitions: Key terms used tHRoughout the agreement including technical and cloud-specific terminology
4. Services: Detailed description of cloud services to be provided
5. Service Levels: Performance standards, availability commitments, and remedies
6. Data Protection and Security: PDPA compliance measures and security requirements
7. Charges and Payment: Pricing, payment terms, and billing procedures
8. Term and Termination: Duration, renewal, and termination provisions
1. Change Management: Procedures for implementing changes to services - recommended for complex enterprise agreements with likely service modifications
2. Disaster Recovery: Business continuity and disaster recovery procedures - recommended for critical business services or regulated industries
3. Professional Services: Additional implementation or consulting services - include when professional services are part of the arrangement
1. Service Description Schedule: Detailed technical specifications of cloud services
2. Service Level Agreement: Detailed performance metrics and remedies
3. Data Processing Agreement: PDPA-compliant data processing terms
4. Security Requirements: Detailed security standards and procedures
5. Pricing Schedule: Detailed pricing structure and calculations
6. Business Continuity Plan: Disaster recovery and business continuity procedures
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