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Service Delivery Agreement Template for Saudi Arabia

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Key Requirements PROMPT example:

Service Delivery Agreement

"I need a Service Delivery Agreement for my IT consulting company based in Riyadh to provide cloud migration and cybersecurity services to a multinational client, starting March 2025, with specific provisions for data protection and cross-border data transfers."

Document background
The Service Delivery Agreement is a fundamental commercial document used to formalize service arrangements between businesses operating in Saudi Arabia. This agreement type is essential for companies providing professional, technical, or operational services in the Kingdom, ensuring compliance with local laws including the Commercial Courts Law, Electronic Commerce Law, and relevant sector-specific regulations. The document addresses critical aspects such as service specifications, performance metrics, payment terms, and compliance requirements while incorporating necessary provisions for Sharia law compliance. It's particularly relevant in the context of Saudi Arabia's Vision 2030, which has increased focus on service sector development and economic diversification. The agreement provides a structured framework for service delivery relationships, protecting both provider and client interests while ensuring regulatory compliance in the Saudi Arabian market.
Suggested Sections

1. Parties: Identification of the service provider and client, including full legal names, commercial registration numbers, and authorized representatives

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Detailed definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of services to be provided, including deliverables and performance standards

5. Term and Commencement: Duration of the agreement and conditions for commencement

6. Payment Terms: Pricing, payment schedule, invoicing requirements, and VAT considerations

7. Service Provider's Obligations: Key responsibilities and commitments of the service provider

8. Client's Obligations: Key responsibilities and commitments of the client

9. Performance Standards: Quality metrics, KPIs, and service level requirements

10. Compliance with Laws: Obligation to comply with Saudi laws, including Sharia principles

11. Confidentiality: Protection of confidential information and trade secrets

12. Intellectual Property: Ownership and usage rights of IP created during service delivery

13. Liability and Indemnification: Allocation of risks and responsibilities for damages

14. Force Majeure: Provisions for unforeseen circumstances preventing performance

15. Termination: Conditions and procedures for ending the agreement

16. Dispute Resolution: Procedures for resolving disputes, including jurisdiction of Saudi courts

17. Notices: Communication procedures and contact details

18. General Provisions: Miscellaneous legal provisions including assignment, amendment, and severability

Optional Sections

1. Data Protection: Required when services involve processing personal or sensitive data

2. Insurance: Required for high-risk services or when significant liability exposure exists

3. Security Requirements: Needed when services involve access to sensitive systems or facilities

4. Training and Support: Include when service delivery requires ongoing training or support

5. Transition Services: Required when complex service handover is needed at contract end

6. Business Continuity: Important for critical services requiring disaster recovery planning

7. Subcontracting: Include when service provider may need to engage subcontractors

8. Environmental Compliance: Required for services with environmental impact

9. Saudization Requirements: Include when services must comply with Saudi workforce regulations

Suggested Schedules

1. Schedule 1 - Service Specifications: Detailed technical specifications of services to be provided

2. Schedule 2 - Service Levels: Specific performance metrics, KPIs, and measurement methods

3. Schedule 3 - Pricing and Payment Schedule: Detailed breakdown of fees, charges, and payment milestones

4. Schedule 4 - Key Personnel: List of key staff members and their roles in service delivery

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Schedule 6 - Required Documentation: List of documents, permits, and certifications required

7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable

8. Appendix A - Service Report Templates: Standard formats for service performance reporting

9. Appendix B - Contact Details: Detailed contact information for key personnel and escalation paths

Authors

Alex Denne

Head of Growth (Open Source Law) @ 黑料视频 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions


















































Clauses














































Relevant Industries

Information Technology

Professional Services

Management Consulting

Healthcare Services

Engineering Services

Facilities Management

Education and Training

Telecommunications

Financial Services

Environmental Services

Technical Support Services

Business Process Outsourcing

Relevant Teams

Legal

Procurement

Operations

Commercial

Risk and Compliance

Project Management

Business Development

Finance

Technical Services

Quality Assurance

Account Management

Service Delivery

Relevant Roles

Chief Executive Officer

Chief Operating Officer

Legal Counsel

Procurement Manager

Contract Manager

Project Manager

Operations Director

Business Development Manager

Compliance Officer

Risk Manager

Service Delivery Manager

Account Manager

Commercial Director

Technical Director

Quality Assurance Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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