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Cloud Services Agreement

Cloud Services Agreement Template for Saudi Arabia

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Key Requirements PROMPT example:

Cloud Services Agreement

"I need a Cloud Services Agreement for a healthcare SaaS provider offering electronic health record services in Saudi Arabia, with specific emphasis on patient data protection and compliance with both healthcare regulations and PDPL requirements, planned to commence in March 2025."

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Document background
The Cloud Services Agreement serves as the primary contractual framework for organizations engaging cloud service providers in Saudi Arabia. This document is essential when establishing cloud-based solutions and services, whether for infrastructure (IaaS), platform (PaaS), or software (SaaS) offerings. It addresses critical aspects including service specifications, data protection, security measures, and compliance with Saudi regulations such as the CCRF and PDPL. The agreement is structured to protect both service providers and customers while ensuring adherence to Saudi Arabian legal requirements and Sharia principles. It includes comprehensive provisions for service levels, performance metrics, data handling, privacy protection, and dispute resolution mechanisms, making it suitable for both domestic and international cloud service arrangements within Saudi jurisdiction.
Suggested Sections

1. Parties: Identification of the service provider and customer, including registration details and authorized representatives

2. Background: Context of the agreement and general purpose of the cloud services arrangement

3. Definitions: Detailed definitions of technical terms, service-related concepts, and other key terms used throughout the agreement

4. Services Description: Overview of the cloud services to be provided, including scope and basic service parameters

5. Service Provider Obligations: Core obligations including service delivery, maintenance, security measures, and compliance with Saudi regulations

6. Customer Obligations: Customer responsibilities, including payment, acceptable use policies, and compliance requirements

7. Data Protection and Security: Compliance with Saudi PDPL and cybersecurity requirements, data handling procedures, and security measures

8. Service Levels: Key performance indicators, availability commitments, and remedy mechanisms for service failures

9. Charges and Payment: Pricing structure, payment terms, and invoicing procedures

10. Intellectual Property Rights: Ownership and usage rights of software, data, and other IP elements

11. Confidentiality: Protection of confidential information and trade secrets

12. Term and Termination: Duration of agreement, renewal terms, and termination rights

13. Liability and Indemnities: Limitation of liability, indemnification obligations, and risk allocation

14. Force Majeure: Events excusing performance and related procedures

15. Governing Law and Jurisdiction: Application of Saudi law and dispute resolution procedures

Optional Sections

1. Disaster Recovery: Detailed disaster recovery and business continuity procedures, recommended for critical services

2. Data Migration: Procedures for initial data migration and exit migration, important for large-scale implementations

3. Professional Services: Terms for additional implementation, training, or consulting services if offered

4. Insurance: Specific insurance requirements, recommended for high-value or high-risk services

5. Anti-corruption Compliance: Specific anti-corruption provisions, recommended for international service providers

6. Change Control: Procedures for managing changes to services or terms, important for complex implementations

7. Third-Party Services: Terms governing integration with or use of third-party services

8. Sharia Compliance: Specific provisions ensuring compliance with Islamic law principles, important for financial services

Suggested Schedules

1. Service Description Schedule: Detailed technical specifications of cloud services and components

2. Service Level Agreement: Detailed service levels, measurement methods, and service credits

3. Pricing Schedule: Detailed pricing, payment terms, and calculation methods

4. Security Requirements: Detailed security protocols, standards, and compliance requirements

5. Data Processing Agreement: Detailed terms for personal data processing in compliance with Saudi PDPL

6. Acceptable Use Policy: Detailed rules and restrictions for use of the cloud services

7. Support Services Schedule: Details of support levels, response times, and escalation procedures

8. Business Continuity Plan: Detailed disaster recovery and business continuity procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ 黑料视频 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions

















































Clauses










































Relevant Industries

Information Technology

Financial Services

Healthcare

Government Services

Education

Retail

Manufacturing

Telecommunications

Professional Services

Energy and Utilities

Defense and Security

E-commerce

Relevant Teams

Legal

Information Technology

Information Security

Procurement

Compliance

Risk Management

Finance

Operations

Technical Support

Infrastructure

Service Delivery

Data Protection

Vendor Management

Relevant Roles

Chief Information Officer

Chief Technology Officer

IT Director

Legal Counsel

Compliance Officer

Data Protection Officer

Procurement Manager

Information Security Manager

Cloud Infrastructure Manager

Technical Operations Manager

Contract Manager

Risk Manager

Chief Financial Officer

IT Service Delivery Manager

Enterprise Architect

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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