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Cloud Managed Services Agreement

Cloud Managed Services Agreement Template for Saudi Arabia

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Key Requirements PROMPT example:

Cloud Managed Services Agreement

"I need a Cloud Managed Services Agreement under Saudi Arabian law for a financial services company, with enhanced data security provisions and specific Shariah compliance requirements for handling financial data and payment processing."

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Document background
The Cloud Managed Services Agreement is essential for organizations in Saudi Arabia engaging in cloud service relationships, whether as providers or customers. This agreement is specifically designed to comply with Saudi Arabian law, including the Cloud Computing Regulatory Framework, Personal Data Protection Law, and Essential Cybersecurity Controls, while adhering to Shariah principles. It provides a comprehensive framework for managing cloud services, covering aspects such as service delivery, performance metrics, data protection, security measures, and risk allocation. The document is particularly important given Saudi Arabia's digital transformation initiatives and the increasing adoption of cloud services across various sectors. It includes provisions for data localization, regulatory reporting, and specific requirements for critical infrastructure and sensitive data handling.
Suggested Sections

1. Parties: Identification of the service provider and customer, including full legal names, registration details, and addresses

2. Background: Context of the agreement, brief description of the services, and the parties' intentions

3. Definitions: Detailed definitions of technical terms, service-related concepts, and other key terms used throughout the agreement

4. Services: Detailed description of the cloud managed services to be provided, including scope and service components

5. Service Provider Obligations: Core obligations including service delivery, maintenance, support, and compliance with laws and regulations

6. Customer Obligations: Customer responsibilities, including providing access, information, and maintaining necessary infrastructure

7. Service Levels: Service level agreements (SLAs), performance metrics, and remedies for failure to meet SLAs

8. Data Protection and Security: Obligations regarding data protection, security measures, and compliance with Saudi data protection laws

9. Intellectual Property Rights: ownership and licensing of IP, including pre-existing IP and newly created materials

10. Fees and Payment: Pricing, payment terms, invoicing, and consequences of non-payment

11. Term and Termination: Contract duration, renewal terms, and termination rights and procedures

12. Confidentiality: Protection of confidential information and trade secrets

13. Liability and Indemnification: Limitation of liability, indemnification obligations, and allocation of risks

14. Force Majeure: Events excusing performance and procedures for handling force majeure situations

15. Governing Law and Jurisdiction: Application of Saudi law and jurisdiction for dispute resolution

16. General Provisions: Standard clauses including notices, amendments, assignment, and entire agreement

Optional Sections

1. Change Management: Procedures for requesting and implementing changes to services - include when significant service modifications are anticipated

2. Disaster Recovery: Specific disaster recovery and business continuity provisions - include for critical services or when required by customer

3. Personnel and Subcontractors: Requirements for service provider personnel and use of subcontractors - include when specific expertise or security clearance is required

4. Insurance: Specific insurance requirements - include for high-value or high-risk services

5. Exit Management: Detailed procedures for service transition upon termination - include for complex services or critical data

6. Compliance with Islamic Finance Principles: Specific provisions ensuring Shariah compliance - include when required by customer or for financial services

7. Service Credits: Detailed service credit regime - include when specific performance guarantees are required

8. Security Clearance: Special security clearance requirements - include for government or sensitive projects

Suggested Schedules

1. Service Description: Detailed technical specifications of all cloud services and components

2. Service Levels and KPIs: Detailed service level metrics, measurement methods, and reporting requirements

3. Pricing and Payment Schedule: Detailed pricing structure, rates, and payment terms

4. Data Processing Agreement: Specific terms for processing personal data in compliance with Saudi law

5. Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Technical Requirements: Customer infrastructure requirements and technical specifications

7. Support Services: Details of support levels, response times, and escalation procedures

8. Business Continuity Plan: Detailed disaster recovery and business continuity procedures

9. Transition Plan: Implementation and service transition procedures

10. Exit Plan: Detailed procedures for service termination and transition to alternative provider

Authors

Alex Denne

Head of Growth (Open Source Law) @ 黑料视频 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions















































































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Relevant Industries

Information Technology

Financial Services

Healthcare

Government

Education

Telecommunications

Oil & Gas

Manufacturing

Retail

Professional Services

Transportation & Logistics

Insurance

Real Estate

Construction

Energy

Relevant Teams

Legal

Information Technology

Information Security

Procurement

Compliance

Risk Management

Operations

Technical Architecture

Service Delivery

Finance

Data Protection

Infrastructure

Cloud Operations

Vendor Management

Relevant Roles

Chief Information Officer

Chief Technology Officer

IT Director

Cloud Services Manager

Information Security Manager

Procurement Manager

Legal Counsel

Compliance Officer

Risk Manager

IT Infrastructure Manager

Operations Director

Contract Manager

Technical Architect

Service Delivery Manager

Chief Digital Officer

Data Protection Officer

IT Security Officer

Cloud Solutions Architect

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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