This Optional Service Contract template is designed for businesses operating in Pakistan who wish to offer services on an optional or supplementary basis to their customers. It provides a legally compliant framework under Pakistani law, particularly adhering to the Contract Act 1872 and provincial consumer protection regulations. The document is particularly useful when services are not core to the main agreement between parties but may be activated upon customer request. It includes comprehensive provisions for service activation, delivery standards, pricing structures, and termination procedures, while maintaining flexibility for both parties. The template is structured to protect both service provider and customer interests, incorporating necessary safeguards and clear procedures for service engagement and delivery.
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1. Parties: Identification and details of the service provider and the customer, including their registered addresses and authorized representatives
2. Background: Context of the agreement and brief description of the optional services being offered
3. Definitions: Definitions of key terms used throughout the agreement
4. Service Description: Detailed description of the optional services being offered
5. Service Activation: Process and requirements for activating the optional services
6. Charges and Payment: Pricing structure, payment terms, and billing procedures
7. Service Provider Obligations: Key responsibilities and commitments of the service provider
8. Customer Obligations: Key responsibilities and commitments of the customer
9. Term and Termination: Duration of the agreement and circumstances under which either party can terminate
10. Intellectual Property: Rights and restrictions regarding intellectual property
11. Confidentiality: Obligations regarding confidential information
12. Governing Law and Jurisdiction: Specification of Pakistani law as governing law and jurisdiction for disputes
1. Service Level Agreement: Include when specific performance metrics and service levels need to be guaranteed
2. Data Protection: Include when personal or sensitive data processing is involved
3. Force Majeure: Include when need to address circumstances beyond parties' control
4. Insurance: Include when specific insurance requirements need to be maintained
5. Audit Rights: Include when regular auditing of service delivery or compliance is required
6. Change Control: Include when formal process for changes to services or terms is needed
7. Subcontracting: Include when service provider may need to subcontract certain services
1. Schedule 1 - Service Specifications: Detailed technical specifications of the optional services
2. Schedule 2 - Charges: Detailed breakdown of charges, including any variable components
3. Schedule 3 - Service Activation Form: Template form for requesting activation of specific optional services
4. Schedule 4 - Service Levels: Detailed service level metrics and measurement criteria
5. Schedule 5 - Contact Details: Key contact information for both parties
6. Appendix A - Technical Requirements: Any technical requirements or specifications needed for service delivery
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