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1. Data Protection and Security: Required when the services involve sharing of sensitive data or information between departments

2. Business Continuity: Include when services are critical and require disaster recovery planning

3. Training and Knowledge Transfer: Necessary when one department needs to train another's staff

4. Transition Arrangements: Required when complex service transition is needed at the start or end of the agreement

5. Third Party Dependencies: Include when external vendors or other government agencies are involved

6. Compliance Requirements: Add when specific regulatory or policy compliance needs emphasis

7. Change Management: Include for services requiring frequent updates or modifications

1. Schedule 1: Service Specifications: Detailed technical specifications of all services covered

2. Schedule 2: Performance Metrics: Comprehensive list of KPIs and measurement methodologies

3. Schedule 3: Rate Card: Breakdown of costs and charging mechanisms if applicable

4. Schedule 4: Contact Matrix: List of key personnel and escalation contacts from both departments

5. Schedule 5: Operating Level Procedures: Detailed operational procedures and workflows

6. Appendix A: Reporting Templates: Standard templates for performance reporting

7. Appendix B: Technical Infrastructure: Details of systems and infrastructure supporting the services

8. Appendix C: Compliance Certificates: Required regulatory or departmental compliance documentation