Document background
The Client Code of Conduct serves as a foundational document for organizations operating in the Philippines that need to establish clear guidelines and expectations for client behavior. This document is particularly important in service-oriented businesses where clients interact with facilities, staff, or other clients. The Code of Conduct incorporates requirements from Philippine legislation, including the Civil Code, Consumer Act, and Data Privacy Act, ensuring compliance with local laws while protecting both the organization and its clients. It typically includes sections on behavioral standards, facility usage, confidentiality, non-discrimination, and consequences for violations. This document should be implemented when an organization needs to formalize its client relationships, prevent misunderstandings, and establish clear mechanisms for addressing inappropriate behavior or policy violations.
