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Managed Services Contract

Managed Services Contract Template for Netherlands

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Key Requirements PROMPT example:

Managed Services Contract

"I need a Managed Services Contract under Dutch law for IT infrastructure services, including cloud hosting and cybersecurity, to be provided to our financial services company starting March 2025, with specific emphasis on GDPR compliance and financial sector regulations."

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Document background
This Managed Services Contract template is designed for use under Dutch law when organizations seek to outsource significant operational functions to specialized service providers. It is particularly relevant for medium to long-term service arrangements where a provider takes responsibility for managing and delivering specific business functions or services on behalf of a client. The document incorporates essential Dutch legal requirements, EU regulations (including GDPR), and industry best practices. It addresses critical aspects such as service levels, risk allocation, data protection, employment considerations, and operational governance. The contract structure allows for detailed specification of services through schedules while maintaining flexibility for service evolution and technological advancement. This template is suitable for both domestic Dutch arrangements and international service relationships where Dutch law governs the agreement.
Suggested Sections

1. Parties: Identification and details of the contracting parties (service provider and client)

2. Background: Context of the agreement and brief description of the parties' objectives

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Services Scope: Detailed description of services to be provided, including core obligations and deliverables

5. Term and Termination: Duration of the agreement, renewal terms, and termination provisions

6. Service Levels: Performance standards, KPIs, and measurement methodologies

7. Charges and Payment: Pricing structure, payment terms, invoicing, and financial penalties

8. Governance and Reporting: Management structure, reporting requirements, and meeting schedules

9. Data Protection and Security: GDPR compliance, data handling obligations, and security requirements

10. Intellectual Property Rights: Ownership and licensing of IP created or used during service provision

11. Confidentiality: Protection of confidential information and trade secrets

12. Liability and Indemnities: Risk allocation, limitation of liability, and indemnification provisions

13. Force Majeure: Provisions for handling events beyond parties' reasonable control

14. General Provisions: Standard legal clauses including notices, assignment, and governing law

Optional Sections

1. Personnel Transfer: Required when the agreement involves transfer of employees under TUPE regulations

2. Business Continuity: Needed for critical services requiring disaster recovery and business continuity planning

3. Exit Management: Recommended for complex services requiring detailed transition arrangements

4. Compliance with Industry Standards: Required for regulated industries or specific technical standards

5. Environmental Requirements: Needed when services have significant environmental impact

6. Third-Party Contracts: Required when service provider needs to manage client's third-party relationships

7. Innovation and Continuous Improvement: Recommended for long-term contracts requiring service evolution

8. Benchmarking: Optional for contracts where market competitiveness needs regular assessment

Suggested Schedules

1. Service Description: Detailed technical specifications of all services to be provided

2. Service Levels and KPIs: Detailed metrics, measurement methods, and reporting requirements

3. Pricing and Charging Model: Detailed breakdown of charges, pricing mechanisms, and cost models

4. Data Processing Agreement: GDPR-compliant data processing terms and security requirements

5. Transition Plan: Detailed plan for service implementation and transition

6. Governance Procedures: Detailed procedures for contract management and escalation

7. Business Continuity Plan: Detailed procedures for maintaining service in emergency situations

8. Exit Plan: Detailed procedures for contract termination and service transfer

9. Personnel: Key personnel, roles, responsibilities, and any TUPE-related information

10. Approved Subcontractors: List of approved subcontractors and their roles

11. Form of Change Order: Template for documenting and approving changes to services

12. Technical Requirements: Detailed technical specifications and standards

Authors

Alex Denne

Head of Growth (Open Source Law) @ ºÚÁÏÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions







































































Clauses





















































Relevant Industries

Information Technology

Telecommunications

Professional Services

Financial Services

Healthcare

Manufacturing

Logistics

Facilities Management

Business Process Outsourcing

Cloud Services

Infrastructure Services

Cybersecurity

Relevant Teams

Legal

Procurement

Information Technology

Operations

Finance

Risk and Compliance

Information Security

Commercial

Human Resources

Service Delivery

Vendor Management

Project Management

Relevant Roles

Chief Information Officer

Chief Technology Officer

Head of Procurement

Legal Counsel

Commercial Director

Operations Director

Service Delivery Manager

Contract Manager

Risk Manager

Data Protection Officer

Chief Financial Officer

IT Director

Sourcing Manager

Vendor Manager

Compliance Officer

Project Manager

Technical Architect

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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