Document background
The Insurance Service Level Agreement is a critical document used to establish and maintain clear performance standards and operational requirements between insurance service providers and their clients in the Netherlands. This agreement is particularly relevant when insurance companies outsource specific functions or engage third-party service providers for various insurance operations. The document ensures compliance with Dutch insurance regulations, including the Financial Supervision Act and Dutch Civil Code, while defining precise service levels, performance metrics, and operational procedures. It includes comprehensive provisions for data protection under GDPR, risk management, and regulatory reporting requirements. The agreement is essential for maintaining regulatory compliance, service quality, and operational efficiency in insurance service delivery relationships.
