ºÚÁÏÊÓƵ

All Countries
Procurement
Terms Of Service Agreement

Terms Of Service Agreement Template for Malaysia

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Terms Of Service Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Terms Of Service Agreement

"I need a Terms of Service Agreement for my new Malaysian e-learning platform launching in March 2025, which will offer both free and premium subscription tiers for educational content to both individual users and educational institutions."

Celebrated by
Collaborations with
Investors
Document background
This Terms of Service Agreement is essential for any business operating in Malaysia that provides services, particularly digital or online services, to users. The document serves as a legally binding contract that protects both the service provider and users while ensuring compliance with Malaysian legislation, including electronic commerce laws, consumer protection regulations, and data privacy requirements. It should be implemented when launching new services or updating existing service offerings, and must be readily accessible to users before they engage with the service. The agreement typically includes comprehensive details about service usage, user obligations, privacy policies, payment terms, and liability limitations, all structured to meet Malaysian legal requirements and business practices.
Suggested Sections

1. Parties: Identification of the service provider and definition of user/customer

2. Background: Brief context about the service and purpose of the agreement

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Service Description: Detailed description of services provided and scope of use

5. User Registration and Account: Requirements and processes for user registration and account maintenance

6. User Obligations and Conduct: User responsibilities, acceptable use policies, and prohibited activities

7. Privacy and Data Protection: Privacy policies and data handling practices in compliance with PDPA 2010

8. Intellectual Property Rights: IP ownership, licenses, and restrictions on use of content

9. Payment Terms: Pricing, payment methods, billing cycles, and refund policies

10. Term and Termination: Duration of agreement, renewal terms, and termination conditions

11. Limitation of Liability: Limitations on service provider's liability and user indemnification

12. Disclaimers and Warranties: Service provider disclaimers and extent of warranties provided

13. Dispute Resolution: Procedures for handling disputes and applicable jurisdiction

14. Governing Law: Specification of Malaysian law as governing law

15. General Provisions: Miscellaneous legal provisions including severability and entire agreement

Optional Sections

1. Service Level Agreement: Specific performance metrics and service standards - include for technical or online services

2. API Terms: Terms specific to API usage - include if providing API access

3. Third-Party Services: Terms relating to integrated third-party services - include if third-party services are part of the offering

4. User Content: Terms governing user-generated content - include if platform allows user content

5. Marketplace Terms: Specific terms for marketplace operations - include if platform operates as a marketplace

6. Enterprise User Terms: Additional terms for enterprise/business users - include if offering business-specific services

7. Beta Services: Terms for beta or trial services - include if offering beta features

8. Geographic Restrictions: Regional availability and restrictions - include if service has geographic limitations

Suggested Schedules

1. Schedule A - Service Description: Detailed technical specifications and features of the service

2. Schedule B - Pricing Schedule: Detailed pricing tiers, packages, and payment terms

3. Schedule C - Service Level Metrics: Specific performance metrics, uptime guarantees, and support response times

4. Schedule D - Data Processing Agreement: Detailed terms for personal data processing in compliance with PDPA

5. Schedule E - Acceptable Use Policy: Detailed guidelines for acceptable use of the service

6. Appendix 1 - Technical Requirements: Minimum technical requirements for using the service

7. Appendix 2 - Security Measures: Details of security protocols and measures implemented

Authors

Alex Denne

Head of Growth (Open Source Law) @ ºÚÁÏÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions




























Clauses



























Relevant Industries

Technology and Software

E-commerce

Digital Services

Financial Services

Healthcare Technology

Educational Technology

Professional Services

Media and Entertainment

Telecommunications

Cloud Services

Mobile Applications

Online Marketplaces

SaaS (Software as a Service)

Consulting Services

Digital Content Providers

Relevant Teams

Legal

Compliance

Product Development

Customer Success

Operations

Risk Management

Information Technology

Customer Support

Business Development

Privacy and Data Protection

User Experience

Quality Assurance

Technical Operations

Sales

Corporate Affairs

Relevant Roles

Legal Counsel

Compliance Officer

Product Manager

Business Development Manager

Chief Technology Officer

Chief Legal Officer

Privacy Officer

Risk Manager

Customer Success Manager

Operations Director

Digital Services Manager

Platform Manager

General Counsel

Contract Administrator

Legal Operations Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Professional Services Agreement

Malaysian-law governed agreement for professional services provision, establishing service terms and mutual obligations between provider and client.

find out more

Loan Agreement Document

A Malaysian law-governed agreement establishing terms and conditions for a loan facility between lender and borrower, including principal, interest, repayment terms, and security arrangements.

find out more

Company Contract Agreement

A Malaysian law-governed agreement establishing contractual terms and conditions between companies, defining their business relationship and mutual obligations.

find out more

Business Transfer Agreement

A Malaysian law-governed agreement facilitating the complete transfer of business assets and operations from one entity to another.

find out more

Contract For Service And Contract Of Service

Malaysian law-compliant agreement defining either employment or independent contractor relationships, including terms, conditions, and obligations of all parties.

find out more

Terms Of Business Agreement

A Malaysian law-governed agreement establishing key terms and conditions for business relationships between parties, including service delivery, payment terms, and mutual obligations.

find out more

Individual Consultant Agreement

Malaysian law-governed agreement between a company and an independent consultant, establishing terms of engagement and scope of services.

find out more

Terms Of Service Agreement

A Malaysian law-compliant agreement outlining the terms and conditions for service provision and usage between service providers and their users.

find out more

Client Service Agreement

A Malaysian law-governed agreement establishing terms and conditions for professional service delivery between a service provider and client.

find out more

Simple Contract For Services

Malaysian-law governed service agreement establishing terms between service provider and client, with clear deliverables and payment terms.

find out more

Service Provider Agreement

A Malaysian law-governed agreement defining the terms and conditions between a service provider and client for the provision of specified services.

find out more

Service Agreement Contract

A Malaysian law-governed agreement defining the terms and conditions for service provision between a service provider and client.

find out more

Master Subscription Agreement

A Malaysian law-governed agreement establishing terms for subscription-based services, including service delivery, payment terms, and compliance with local regulations.

find out more

Landlord Rental Agreement

A Malaysian law-governed agreement establishing rental terms and conditions between landlord and tenant, including rights, obligations, and compliance with local property regulations.

find out more

General Service Agreement

A Malaysian law-governed agreement establishing terms and conditions for service provision between parties, including scope, payment terms, and mutual obligations.

find out more

Contract For Payment Agreement

A Malaysian law-governed agreement that establishes payment terms, schedules, and obligations between parties, ensuring legal compliance and protection for all involved parties.

find out more

Client Confidentiality Agreement

A Malaysian law-governed confidentiality agreement protecting sensitive information shared between clients and service providers.

find out more

Client Agreement Contract

A Malaysian law-governed agreement establishing terms and conditions between service providers and their clients, ensuring regulatory compliance and mutual protection of interests.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.

Read our Privacy Policy.