The Cloud Services Agreement serves as the primary contractual framework for cloud computing services in India, essential for businesses seeking to leverage cloud technologies while ensuring legal compliance. This agreement is typically used when organizations want to procure cloud services, including SaaS, PaaS, or IaaS solutions, and need to establish clear terms for service delivery, data handling, and operational responsibilities. It addresses critical aspects required under Indian law, including data protection under the IT Act, security measures, service level commitments, and data localization requirements. The document is designed to protect both service provider and customer interests while ensuring compliance with evolving Indian technology and data protection regulations.
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1. Parties: Identification of the cloud service provider and customer, including registered addresses and company details
2. Background: Context of the agreement and brief description of the services being provided
3. Definitions: Detailed definitions of technical terms, service-related terminology, and other key terms used in the agreement
4. Services Description: Detailed description of the cloud services being provided, including scope and limitations
5. Service Levels: Specified service level commitments, availability guarantees, and performance metrics
6. Data Protection and Security: Obligations regarding data security, privacy, and compliance with Indian data protection laws
7. Customer Obligations: Customer responsibilities, acceptable use policies, and compliance requirements
8. Charges and Payment: Pricing, payment terms, billing cycles, and related financial provisions
9. Intellectual Property Rights: IP ownership, licenses, and restrictions on use of services and content
10. Confidentiality: Protection of confidential information and trade secrets
11. Term and Termination: Duration of agreement, renewal terms, and termination rights
12. Limitation of Liability: Liability caps and exclusions compliant with Indian law
13. Force Majeure: Provisions for unforeseen events and service interruptions
14. Governing Law and Jurisdiction: Specification of Indian law governance and jurisdiction for disputes
15. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
1. Data Processing Terms: Detailed data processing terms when handling sensitive personal data or specific regulated data types
2. Disaster Recovery: Specific disaster recovery and business continuity commitments, required for enterprise or regulated customers
3. Professional Services: Terms for additional implementation, training, or consulting services if offered
4. Regulatory Compliance: Industry-specific compliance terms for regulated sectors like healthcare or finance
5. Sub-processors: Terms regarding the use and management of sub-processors, important for data protection compliance
6. Insurance: Specific insurance requirements, often needed for enterprise customers
7. Export Control: Terms dealing with cross-border data transfers and export controls when applicable
1. Service Description Schedule: Detailed technical specifications of cloud services and features
2. Service Level Agreement (SLA): Detailed service levels, measurement methods, and remedies
3. Pricing Schedule: Detailed pricing, including usage tiers and additional service costs
4. Security Schedule: Detailed security measures, protocols, and compliance standards
5. Support Services Schedule: Support level definitions, response times, and escalation procedures
6. Acceptable Use Policy: Detailed rules and restrictions for service usage
7. Data Processing Addendum: Detailed terms for processing personal data in compliance with Indian law
8. Business Continuity Plan: Detailed disaster recovery and business continuity procedures
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