Document background
The Service Level Agreement SLA in Cloud Computing is essential for organizations engaging with cloud service providers under Irish jurisdiction. This document is typically used when establishing or formalizing cloud service arrangements, whether for Infrastructure as a Service (IaaS), Platform as a Service (PaaS), or Software as a Service (SaaS) solutions. It incorporates critical elements required by Irish law and EU regulations, including GDPR compliance, consumer protection, and electronic commerce requirements. The agreement defines specific, measurable service levels, performance metrics, security standards, and support commitments, while also addressing data protection, privacy, and compliance requirements specific to the Irish legal framework. It serves as a crucial tool for managing service expectations, establishing accountability, and ensuring regulatory compliance in cloud service relationships.
