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1. Change Control: Procedures for managing changes to services or contract terms - include for complex or long-term services

2. Transition and Implementation: Process for service implementation and handover - relevant for complex service transitions

3. Staff and Key Personnel: Requirements for service provider's personnel - important when specific staff expertise is crucial

4. Compliance with Laws: Specific regulatory compliance requirements - include for regulated industries

5. Security Requirements: Specific security measures and protocols - relevant for IT or sensitive services

6. Business Continuity: Disaster recovery and business continuity requirements - important for critical services

7. Audit Rights: Client's rights to audit service provider - relevant for regulated services or complex arrangements

8. Anti-Bribery and Corruption: Specific anti-corruption provisions - important for public sector or high-risk services

9. Environmental Requirements: Environmental standards and compliance - relevant for services with environmental impact

10. Subcontracting: Rules and permissions for subcontracting - include if subcontracting is likely

1. Service Description: Detailed technical specifications and scope of services

2. Service Levels and KPIs: Detailed performance metrics, measurement methods, and remedies

3. Charges and Payment: Detailed fee structure, rates, and payment calculations

4. Client Dependencies: Detailed list of client-provided items, access, and assistance

5. Key Personnel: Details of key staff members and their roles

6. Data Processing Agreement: Detailed GDPR-compliant data processing terms

7. Security Requirements: Detailed security protocols and requirements

8. Business Continuity Plan: Detailed disaster recovery and continuity procedures

9. Exit Plan: Detailed termination and transition-out procedures

10. Form of Change Order: Template for documenting agreed changes to services