This Managed Services Contract template is designed for use under Irish law when establishing a formal arrangement for the provision of ongoing services between a service provider and customer. It is particularly suitable for complex service arrangements requiring detailed service levels, performance monitoring, and governance structures. The contract addresses key areas including service delivery, performance management, data protection (including GDPR compliance), risk allocation, and transition arrangements. It incorporates requirements under Irish and EU law, making it suitable for both domestic and international service arrangements. The template is structured to accommodate various service types while maintaining compliance with Irish legal requirements and industry best practices.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership聽of your docs
Alternatively...
1. Parties: Identification of service provider and customer, including registered addresses and company numbers
2. Background: Context of the agreement and high-level purpose of the managed services arrangement
3. Definitions and Interpretation: Definitions of key terms and interpretation rules for the agreement
4. Services Scope and Delivery: Detailed description of services to be provided and delivery requirements
5. Service Levels and Performance: Specific service levels, KPIs, and performance measurement criteria
6. Customer Obligations: Requirements and responsibilities of the customer
7. Charges and Payment: Fee structure, payment terms, and invoicing procedures
8. Data Protection and Security: GDPR compliance requirements and data security obligations
9. Intellectual Property Rights: Ownership and licensing of IP used or created in service delivery
10. Confidentiality: Protection of confidential information and trade secrets
11. Liability and Indemnities: Limitation of liability and indemnification provisions
12. Force Majeure: Handling of events outside parties' reasonable control
13. Term and Termination: Contract duration, renewal, and termination rights
14. Exit and Migration: Procedures for service transition upon contract end
15. General Provisions: Standard boilerplate clauses including governing law, notices, and entire agreement
1. Personnel and Key Staff: Required when specific staff or roles are critical to service delivery
2. TUPE Provisions: Include when staff transfers are part of the service transition
3. Business Continuity: Required for critical services requiring disaster recovery planning
4. Change Control: Include for complex services likely to require formal change management
5. Regulatory Compliance: Required for regulated industries or services
6. Insurance Requirements: Include when specific insurance coverage is required
7. Parent Company Guarantee: Include when financial backing from parent company is required
8. Anti-Bribery and Modern Slavery: Include for international services or when required by corporate policies
1. Schedule 1 - Services Description: Detailed technical and operational description of services
2. Schedule 2 - Service Levels: Detailed SLAs, KPIs, and measurement methodologies
3. Schedule 3 - Charges: Detailed pricing, payment structure, and rate cards
4. Schedule 4 - Customer Dependencies: Detailed customer responsibilities and requirements
5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and details
6. Schedule 6 - Security Requirements: Detailed security policies and requirements
7. Schedule 7 - Transition Plan: Service implementation and transition requirements
8. Schedule 8 - Exit Plan: Detailed procedures for contract termination and service transfer
9. Appendix A - Key Personnel: List of key staff and roles from both parties
10. Appendix B - Approved Subcontractors: List of approved third-party service providers
11. Appendix C - Form of Change Order: Template for documenting and approving changes
Authors
Find the document you need
No items found.
骋别苍颈别鈥檚 Security Promise
Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.
Your data is private:
We do not train on your data; 骋别苍颈别鈥檚 AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
