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1. Change Control: Procedures for requesting and implementing changes to services or terms, recommended for complex or long-term contracts

2. Disaster Recovery: Specific procedures for system recovery in case of major incidents, recommended for critical systems support

3. Staff and Subcontractors: Rules regarding personnel changes and use of subcontractors, important for larger contracts

4. Training Services: Details of any training provided to client staff, relevant when training is part of support package

5. Hardware Support: Specific terms for physical equipment support, needed if hardware maintenance is included

6. Software Licensing: Terms related to software licenses and maintenance, required if software provision is part of support

7. Service Credits: Financial compensation mechanism for service level failures, useful for high-value contracts

8. Exit Management: Detailed procedures for contract termination and service transition, important for complex systems

1. Schedule 1 - Service Level Agreement: Detailed metrics, measurements, and targets for service performance

2. Schedule 2 - Support Services Description: Detailed technical specifications of support services and procedures

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and rate cards

4. Schedule 4 - Escalation Matrix: Contact details and procedures for different levels of support escalation

5. Schedule 5 - Security Requirements: Detailed security protocols, requirements, and compliance measures

6. Schedule 6 - Data Processing Agreement: Detailed GDPR-compliant data processing terms and procedures

7. Appendix A - Supported Systems: List of systems, software, and hardware covered by the support contract

8. Appendix B - Service Request Procedures: Detailed procedures for logging and handling support requests