������Ƶ

Service Agreement Terms and Conditions are essential documents for businesses operating in Indonesia that provide or receive professional services. This template is specifically designed to comply with Indonesian legal requirements, including the Indonesian Civil Code and relevant commercial regulations. The document should be used when establishing a formal service relationship between a service provider and customer, whether for ongoing services or project-based work. It includes comprehensive provisions for service delivery, performance standards, payment terms, and risk allocation, while incorporating mandatory Indonesian law requirements such as dual-language provisions and local dispute resolution mechanisms. The terms and conditions can be customized for various service types while maintaining compliance with Indonesian regulatory requirements.

1. Parties: Identification of the service provider and customer, including full legal names, registration numbers, and addresses

2. Background: Context of the agreement and brief description of the services to be provided

3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation

4. Scope of Services: Detailed description of the services to be provided under the agreement

5. Term and Renewal: Duration of the agreement and conditions for renewal

6. Fees and Payment Terms: Service fees, payment schedule, invoicing requirements, and late payment consequences

7. Service Provider's Obligations: Key responsibilities and commitments of the service provider

8. Customer's Obligations: Key responsibilities and commitments of the customer

9. Service Levels: Performance standards and metrics for service delivery

10. Intellectual Property Rights: Ownership and usage rights of intellectual property

11. Confidentiality: Protection and handling of confidential information

12. Data Protection: Obligations regarding personal data handling and protection

13. Liability and Indemnification: Limitation of liability and indemnification obligations

14. Force Majeure: Provisions for handling events beyond reasonable control

15. Termination: Grounds and procedures for agreement termination

16. Dispute Resolution: Procedures for resolving disputes between parties

17. Governing Law: Specification of Indonesian law as governing law and jurisdiction

18. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement