The Cleaning Service Level Agreement is a crucial document for businesses operating in Indonesia that need to establish clear parameters for professional cleaning services. This agreement is designed to comply with Indonesian regulations, including Law No. 13 of 2003 on Manpower and related health and safety requirements. It is particularly relevant when engaging professional cleaning service providers for commercial, industrial, or institutional facilities where regular, standardized cleaning services are required. The document encompasses all essential aspects of the service relationship, including scope, standards, pricing, and performance metrics, while ensuring alignment with local business practices and regulatory requirements. This agreement is commonly used by facility managers, property management companies, and business owners who need to maintain consistent cleaning standards while managing risk and ensuring regulatory compliance.
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1. Parties: Identification of the service provider and the client, including their legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the parties' intent to enter into a cleaning service arrangement
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the cleaning services to be provided, including locations, frequency, and specific tasks
5. Service Standards: Quality standards, performance metrics, and expected outcomes for the cleaning services
6. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination
7. Pricing and Payment Terms: Service fees, payment schedule, and billing procedures
8. Service Provider Obligations: Responsibilities of the cleaning service provider, including staffing, equipment, and materials
9. Client Obligations: Responsibilities of the client, including access, facilities, and cooperation requirements
10. Health and Safety: Safety protocols, compliance with regulations, and risk management procedures
11. Insurance and Liability: Insurance requirements and allocation of risks between parties
12. Confidentiality: Protection of confidential information and data privacy requirements
13. Dispute Resolution: Procedures for handling disputes and jurisdiction details
14. General Provisions: Standard legal clauses including notices, amendments, and governing law
1. Environmental Requirements: Special environmental compliance and green cleaning requirements, used when specific environmental standards must be met
2. Security Requirements: Additional security protocols and clearance requirements, used for high-security facilities
3. Emergency Services: Provisions for emergency or out-of-hours cleaning services, used when 24/7 availability may be required
4. Specialized Equipment: Requirements for specialized cleaning equipment or techniques, used for facilities with specific cleaning needs
5. Staff Training and Certification: Specific training or certification requirements, used when specialized skills are needed
6. Performance Bonds: Requirements for performance bonds or guarantees, used for high-value contracts
7. Subcontracting: Terms governing the use of subcontractors, used when subcontracting may be necessary
1. Schedule A - Cleaning Specifications: Detailed cleaning requirements for each area, including frequency and specific tasks
2. Schedule B - Service Locations: List and details of all locations where services are to be provided
3. Schedule C - Equipment and Materials: List of approved cleaning equipment and materials to be used
4. Schedule D - Performance Metrics: Detailed KPIs and measurement criteria for service quality
5. Schedule E - Pricing Schedule: Detailed breakdown of costs and pricing for different services
6. Schedule F - Staff Requirements: Staffing levels, qualifications, and training requirements
7. Appendix 1 - Incident Report Template: Standard form for reporting cleaning-related incidents
8. Appendix 2 - Quality Inspection Checklist: Checklist for regular service quality inspections
9. Appendix 3 - MSDS Documentation: Material Safety Data Sheets for cleaning products used
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