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1. Parties: Identification of the property owner/owners' corporation and the property management company, including licensing details as required by PMSO
2. Background: Context of the agreement, property details, and purpose of engaging the management services
3. Definitions: Definitions of key terms used throughout the agreement
4. Appointment and Term: Formal appointment of the manager, duration of the agreement, and renewal terms
5. Scope of Services: Comprehensive outline of all property management services to be provided
6. Manager's Duties and Responsibilities: Detailed obligations of the property manager including compliance with PMSO requirements
7. Owner's Obligations: Responsibilities and obligations of the property owner/owners' corporation
8. Fees and Payment Terms: Management fees, payment schedule, and fee adjustment mechanisms
9. Insurance and Indemnity: Insurance requirements and indemnification provisions
10. Compliance and Reporting: Regulatory compliance requirements and reporting obligations
11. Termination: Grounds for termination, notice requirements, and consequences of termination
12. Handover Arrangements: Procedures for the handover of management upon termination
13. Governing Law and Jurisdiction: Specification of Hong Kong law as governing law and jurisdiction
14. Notices: Communication protocols and notice requirements
15. General Provisions: Standard boilerplate clauses including force majeure, entire agreement, and amendments
1. Special Facilities Management: Additional provisions for properties with special facilities like clubhouses or swimming pools
2. Disaster Recovery Plan: Specific procedures for handling natural disasters or emergencies, recommended for high-risk areas
3. Environmental Management: Green building management provisions for environmentally certified buildings
4. Subsidiary Management Companies: Required when involving sub-contractors or subsidiary companies in management
5. Smart Building Systems: Provisions for managing smart building technology and IoT systems
6. Car Park Management: Specific provisions for properties with parking facilities
7. Renovation Management: Procedures for handling renovation works, particularly relevant for luxury properties
8. Property Enhancement Services: Optional services for property value enhancement and improvement projects
1. Schedule 1 - Property Details: Detailed description of the managed property including floor plans and facilities
2. Schedule 2 - Scope of Services: Detailed breakdown of all management services with specific performance standards
3. Schedule 3 - Fee Schedule: Comprehensive breakdown of all fees, charges, and payment terms
4. Schedule 4 - Staff Requirements: Staffing requirements including qualifications and minimum headcount
5. Schedule 5 - Insurance Requirements: Detailed insurance requirements and coverage limits
6. Schedule 6 - Performance Standards: Key performance indicators and service level agreements
7. Schedule 7 - Operating Procedures: Standard operating procedures for routine management tasks
8. Schedule 8 - Emergency Procedures: Emergency response procedures and contact information
9. Appendix A - Licenses and Certificates: Copies of required licenses under PMSO and other relevant certifications
10. Appendix B - Property Management Plan: Detailed annual management plan including budget and maintenance schedule
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