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It's a contract between a property seller and an estate agent or listing service that defines a restricted scope of services. Rather than full agency, the agent may only advertise the property on a portal, provide marketing materials, or conduct viewings, while the seller handles other aspects such as negotiation. The agreed services and fees are set out in writing as required by the Estate Agents Act 1979.

Yes. The Estate Agents Act 1979 requires agents to disclose the nature of their instruction and any personal interests. If an agent is providing only limited marketing services rather than acting as a full agent for the seller, this should be made clear in any communications with prospective buyers to avoid misleading them about the agent's role and responsibilities.

A sole agency agreement grants one agent the exclusive right to sell the property and typically requires full marketing and negotiation services. A limited service listing defines a narrower set of tasks, often at a lower fixed fee or flat-rate cost. The seller retains more control but also takes on more of the work, such as conducting viewings or negotiating directly with buyers.

Fees vary widely. Some providers charge a flat upfront fee for listing on portals such as Rightmove and Zoopla, while others add optional extras such as professional photography, floor plans, or accompanied viewings for additional charges. Unlike full agency arrangements, commission on sale is not always payable. The written agreement must specify all fees and the circumstances in which they become due.

That depends on the terms of the agreement. A limited service listing may run on a non-exclusive basis, allowing the seller to instruct other agents simultaneously. The contract should explicitly state whether it is exclusive or non-exclusive and whether the fee is owed even if the property sells through another agent or via the seller's own efforts during the listing period.

The seller is typically responsible for providing accurate property information, granting timely access for photography and viewings as agreed, responding to enquiries forwarded by the agent, and paying any agreed fees on the terms stated. Providing inaccurate information about the property could expose the seller to claims under the Consumer Protection from Unfair Trading Regulations 2008.

The agreement should specify the notice period required from either party and whether any upfront fees are refundable if the listing is withdrawn early. Many flat-fee listing services treat the initial payment as non-refundable once the property has been advertised. Sellers should read termination provisions carefully before signing, particularly if they are uncertain about their timeline for sale.

Under the Consumers, Estate Agents and Redress Act 2007, all estate agents operating in England and Wales must belong to an approved redress scheme, currently either The Property Ombudsman or the Property Redress Scheme. This requirement applies regardless of the service level offered, so agents providing limited listing services must be members and inform sellers of their scheme at the outset.