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1. Parties: Identification of the key holding service provider and the property owner/client
2. Background: Context of the agreement and brief description of the key holding service requirement
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of key holding services, including storage, access, and emergency response
5. Service Provider Obligations: Key holder's responsibilities, including security protocols, response times, and reporting
6. Client Obligations: Property owner's responsibilities, including information provision and access authorization
7. Security Protocols: Specific procedures for key storage, handling, and access management
8. Data Protection: GDPR compliance measures and handling of sensitive information
9. Liability and Insurance: Liability provisions, insurance requirements, and limitation of liability
10. Fees and Payment: Service charges, payment terms, and additional costs
11. Term and Termination: Duration of agreement, renewal terms, and termination procedures
12. Governing Law: Specification of German law as governing law and jurisdiction
1. Emergency Response Procedures: Detailed procedures for emergency situations - include when specific emergency response services are part of the agreement
2. Service Level Agreement: Specific response times and service levels - include when precise performance metrics are required
3. Subcontracting: Terms for using subcontractors - include when the service provider may need to engage third parties
4. Audit Rights: Client's rights to audit key handling procedures - include for high-security properties
5. Staff Requirements: Specific requirements for staff handling keys - include for properties with special security needs
6. Confidentiality: Additional confidentiality provisions - include for sensitive properties like government buildings or banks
1. Schedule 1 - Property Details: List of properties covered and their specific access requirements
2. Schedule 2 - Key Inventory: Detailed inventory of all keys and access devices held
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees and charges
4. Schedule 4 - Contact List: Emergency contacts and authorized personnel list
5. Schedule 5 - Service Level Requirements: Detailed response times and performance metrics
6. Appendix A - Security Procedures: Detailed security protocols and procedures
7. Appendix B - Insurance Certificates: Copies of required insurance certificates
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