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1. International Collections: Include when the agency will handle collections outside Switzerland, detailing cross-border procedures

2. Legal Proceedings: Include when the agency is authorized to initiate legal proceedings, detailing the process and requirements

3. Special Industry Requirements: Include for specific industries with unique collection requirements (e.g., healthcare, banking)

4. Insurance Requirements: Include when specific insurance coverage is required beyond standard professional liability

5. Performance Metrics: Include when specific KPIs and performance standards are to be measured

6. Subcontracting: Include when the agency may need to engage third-party services

7. Training and Compliance Programs: Include when specific staff training or compliance programs are required

1. Schedule 1 - Fee Schedule: Detailed breakdown of all fees, commission rates, and payment structures

2. Schedule 2 - Service Level Agreement: Specific performance standards, response times, and service quality metrics

3. Schedule 3 - Operational Procedures: Detailed procedures for debt handling, reporting, and communication protocols

4. Schedule 4 - Compliance Checklist: List of regulatory requirements and compliance procedures

5. Appendix A - Reporting Templates: Standard formats for regular reporting and communication

6. Appendix B - Power of Attorney: Standard form of power of attorney for collection activities

7. Appendix C - Data Processing Agreement: Detailed terms for handling personal data in compliance with Swiss data protection laws