Document background
The Student Complaint Policy serves as a foundational document for educational institutions in Canada, providing a comprehensive framework for addressing and resolving student grievances. This policy is essential for maintaining institutional accountability, ensuring fair treatment of students, and promoting a positive educational environment. It should be implemented when an institution needs to establish or update its complaint handling procedures, particularly in compliance with Canadian federal and provincial regulations. The policy includes detailed procedures for both informal and formal complaints, specific timelines, investigation protocols, and appeals processes. It is designed to protect the rights of all parties while maintaining confidentiality and procedural fairness, incorporating relevant legislative requirements including human rights, privacy, and educational standards.
