ºÚÁÏÊÓƵ

1. Disaster Recovery: Detailed procedures for service continuity in case of major disruptions, recommended for critical services

2. Data Management: Specific provisions for data handling, backup, and recovery, essential when handling sensitive data

3. Compliance Requirements: Industry-specific compliance obligations, necessary for regulated sectors

4. Environmental Standards: Green IT and sustainability commitments, relevant for environmentally conscious organizations

5. Third-Party Service Integration: Terms governing integration with other service providers, needed when multiple vendors are involved

6. Training and Documentation: Requirements for user training and system documentation, important for complex implementations

1. Schedule A - Service Specifications: Detailed technical specifications of network services, including bandwidth, protocols, and architecture

2. Schedule B - Service Level Metrics: Comprehensive list of performance metrics, measurement methods, and reporting formats

3. Schedule C - Price Schedule: Detailed pricing structure, including base fees, variable charges, and special rates

4. Schedule D - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule E - Security Protocols: Specific security requirements, compliance standards, and audit procedures

6. Appendix 1 - Network Diagram: Technical diagrams showing network architecture and connection points

7. Appendix 2 - Incident Response Plan: Detailed procedures for handling various types of service incidents

8. Appendix 3 - Service Credit Calculation: Detailed formulas and examples for calculating service credits