������Ƶ

A Cloud Services Agreement sets the legal rules when you store data or run software through online providers like Microsoft Azure or Amazon Web Services in Belgium. It covers key points like data protection under GDPR, service uptime guarantees, and what happens if something goes wrong.

These contracts spell out each party's responsibilities, including how the provider must handle your company's information, security measures they'll take, and your payment terms. Belgian businesses need to ensure these agreements meet local privacy laws and the EU's strict data handling requirements, especially when sensitive information crosses borders.

Put a Cloud Services Agreement in place before moving any business data or operations to online platforms like Microsoft Azure or Google Cloud. This protects your Belgian organization when switching from local servers to cloud solutions, especially for customer databases, financial records, or critical business applications.

You need this agreement most urgently when handling personal data under GDPR, running mission-critical services, or working with sensitive industry information. Belgian companies must have it ready before signing up with cloud providers to ensure compliance with EU data protection laws and establish clear service level expectations.

• Cloud Services Contract: Basic agreement for small-to-medium businesses using standard cloud services, covering essential terms and GDPR compliance
• Cloud Platform Enterprise Agreement: Comprehensive contract for large organizations needing custom cloud infrastructure and advanced security measures
• Cloud Service Level Agreement: Focuses on performance metrics, uptime guarantees, and compensation for service failures
• SaaS Service Level Agreement: Specialized for software-as-a-service applications, emphasizing application availability and support
• Cloud Hosting Service Agreement: Tailored for web hosting services, covering server resources, bandwidth, and hosting-specific obligations

• Cloud Service Providers: Major tech companies like Microsoft Azure or Amazon Web Services who offer the services and initially draft the base Cloud Services Agreement
• Corporate Legal Teams: In-house lawyers who review and negotiate these agreements to protect their company's interests and ensure GDPR compliance
• IT Departments: Technical teams who specify required service levels, security measures, and operational requirements
• Data Protection Officers: Specialists ensuring the agreement meets Belgian and EU privacy laws, especially for personal data handling
• Business Stakeholders: Department heads and executives who need to understand service commitments and costs before signing

• Service Requirements: List all cloud services needed, including storage capacity, processing power, and specific features
• Data Handling: Document types of data to be stored, GDPR requirements, and required security measures under Belgian law
• Performance Metrics: Define acceptable uptime percentages, response times, and service level expectations
• Technical Details: Gather information about integration needs, backup requirements, and disaster recovery expectations
• Budget Parameters: Calculate total cost including service fees, potential overages, and any additional feature costs
• Compliance Checks: Review Belgian data protection requirements and EU cloud computing guidelines
• Document Generation: Use our platform to create a customized, legally-compliant agreement that includes all essential elements

• Party Information: Complete legal names, addresses, and registration numbers of both provider and customer
• Service Description: Detailed outline of cloud services, technical specifications, and service levels
• Data Protection: GDPR compliance measures, data processing terms, and security requirements under Belgian law
• Service Levels: Uptime guarantees, performance metrics, and compensation for service failures
• Payment Terms: Pricing structure, payment schedule, and currency in compliance with Belgian invoicing rules
• Liability Clauses: Damage caps, force majeure conditions, and indemnification terms
• Termination Rights: Clear conditions for ending the agreement and data return procedures
• Governing Law: Explicit choice of Belgian law and jurisdiction for dispute resolution

A Cloud Services Agreement differs significantly from a Managed Services Agreement in several key aspects, though both deal with outsourced services. Understanding these differences is crucial for Belgian businesses to choose the right contract for their needs.

• Service Scope: Cloud Services Agreements focus specifically on online-hosted resources and data storage, while Managed Services Agreements cover broader IT support, including on-premises systems and hands-on technical assistance
• Data Protection Requirements: Cloud agreements emphasize GDPR-compliant data processing and cross-border transfers, whereas managed services contracts focus more on general IT security and system maintenance
• Infrastructure Control: Cloud providers maintain full control of their infrastructure, with clients having limited customization options. Managed service providers often work within the client's existing infrastructure
• Service Level Metrics: Cloud agreements prioritize uptime and access speeds, while managed services contracts typically focus on response times and issue resolution