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1. Service Levels: Specific performance metrics and standards, used when service quality needs to be quantifiably measured

2. Additional Services: Process for requesting and charging for services beyond the retainer scope, included when flexibility is needed

3. Non-Solicitation: Prevents hiring of each other's staff, included for professional services agreements

4. Insurance: Insurance requirements, included for high-risk or regulated services

5. Data Protection: Specific data handling obligations, included when personal or sensitive data is involved

6. Force Majeure: Provisions for unforeseen circumstances, included for longer-term or critical service arrangements

7. Dispute Resolution: Specific dispute resolution procedures, included for high-value or complex arrangements

1. Schedule 1 - Services Description: Detailed breakdown of services covered by the retainer

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, including any variable components

3. Schedule 3 - Service Levels: Specific performance metrics and response times if applicable

4. Schedule 4 - Key Personnel: List of key team members assigned to the retainer if applicable

5. Appendix A - Report Templates: Standard templates for regular reporting if required

6. Appendix B - Communication Protocols: Agreed procedures for routine communications and escalations