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1. Service Levels: Specific performance metrics and standards, used when service quality needs to be quantifiably measured

2. Additional Services: Framework for requesting and charging for services beyond the retainer scope, included when flexibility is needed

3. Non-Competition: Restrictions on service provider working with competitors, used in sensitive industries

4. Force Majeure: Provisions for unforeseen circumstances, particularly relevant in long-term arrangements

5. Insurance: Requirements for professional indemnity or other insurance, important for high-risk services

6. Data Protection: Specific data handling requirements, necessary when personal or sensitive data is involved

7. Warranties: Specific service quality guarantees, used in technical or professional services

1. Schedule 1 - Scope of Services: Detailed breakdown of services covered under the retainer

2. Schedule 2 - Fee Schedule: Detailed breakdown of the retainer fee and any additional charges

3. Schedule 3 - Service Level Requirements: Specific metrics and standards for service delivery, if applicable

4. Schedule 4 - Key Personnel: List of key team members assigned to the client, if relevant

5. Appendix A - Report Templates: Standard formats for any regular reporting required under the agreement

6. Appendix B - Communication Protocols: Agreed procedures for routine communications and escalations