Document background
The Support Agreement is a vital contract used in Pakistani business operations where one party provides ongoing support services to another. This document is essential when establishing long-term service relationships that require clear performance metrics, service levels, and accountability measures. The agreement, governed by Pakistani law including the Contract Act 1872, is particularly important in situations requiring regular maintenance, technical support, or operational assistance. It typically includes detailed service specifications, response times, payment terms, and dispute resolution mechanisms, while ensuring compliance with local regulations and industry standards. The Support Agreement serves as a comprehensive framework for managing service delivery expectations, protecting both parties' interests, and establishing clear operational guidelines.
