黑料视频

All Countries
Commercial
Software Development SLA

Software Development SLA Template for Philippines

Create a bespoke document in minutes, 聽or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Software Development SLA

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership聽of your information

Key Requirements PROMPT example:

Software Development SLA

"I need a Software Development SLA for a financial technology project starting in March 2025, with strict data security requirements under Philippine regulations and specific performance metrics for API response times and system availability."

Celebrated by
Collaborations with
Investors
Document background
The Software Development SLA is essential for organizations engaging in custom software development projects in the Philippines. This document serves as a crucial agreement between software development service providers and their clients, establishing clear expectations, responsibilities, and performance metrics. The SLA includes comprehensive service level specifications, development methodologies, and quality standards while ensuring compliance with Philippine regulations such as the Data Privacy Act of 2012, the E-commerce Act of 2000, and the Intellectual Property Code. It is particularly important for projects requiring defined deliverables, specific performance standards, and clear accountability measures, providing a structured framework for managing software development relationships and ensuring successful project outcomes.
Suggested Sections

1. Parties: Identification of the service provider and client, including their legal names, addresses, and registration details

2. Background: Context of the agreement, including the client's business needs and the provider's expertise

3. Definitions: Detailed definitions of technical terms, SLA metrics, and key concepts used throughout the agreement

4. Scope of Services: Detailed description of the software development services to be provided, including methodologies and deliverables

5. Service Levels: Specific performance metrics, response times, and quality standards that the provider must meet

6. Development Methodology: Description of the development approach, sprint cycles, and project management methodology

7. Change Management: Procedures for requesting, approving, and implementing changes to the scope or requirements

8. Testing and Acceptance: Testing procedures, acceptance criteria, and UAT processes

9. Data Privacy and Security: Obligations under the Data Privacy Act and security measures for protecting data

10. Intellectual Property Rights: Ownership of code, documentation, and other deliverables

11. Fees and Payment Terms: Pricing structure, payment schedule, and invoicing procedures

12. Term and Termination: Duration of the agreement and conditions for termination

13. Warranties and Indemnities: Service provider's warranties and indemnification obligations

14. Dispute Resolution: Procedures for resolving disputes under Philippine law

15. General Provisions: Standard legal clauses including notices, assignment, and governing law

Optional Sections

1. Source Code Escrow: Terms for source code escrow arrangements, recommended for business-critical applications

2. Disaster Recovery: Procedures for backup and recovery in case of system failures, recommended for high-availability services

3. Training and Knowledge Transfer: Terms for training client staff and documentation handover, useful when client plans to maintain the software internally

4. Third-Party Software: Terms regarding use and licensing of third-party components, needed if third-party software is part of the solution

5. Staff Requirements: Specific requirements for development team composition and qualifications, useful for complex projects

6. Service Credits: Financial penalties for missing SLAs, recommended for high-value or mission-critical services

Suggested Schedules

1. Schedule 1 - Service Level Specifications: Detailed metrics and measurements for each service level requirement

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment milestones

3. Schedule 3 - Technical Requirements: Detailed technical specifications and requirements for the software

4. Schedule 4 - Project Timeline: Detailed project phases, milestones, and delivery dates

5. Schedule 5 - Testing Procedures: Detailed testing methodologies, test cases, and acceptance criteria

6. Schedule 6 - Support and Maintenance: Detailed support levels, response times, and maintenance procedures

7. Appendix A - Change Request Template: Standard template for submitting and documenting change requests

8. Appendix B - Security Requirements: Detailed security protocols and compliance requirements

9. Appendix C - Report Templates: Standard templates for various required reports and documentation

Authors

Alex Denne

Head of Growth (Open Source Law) @ 黑料视频 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions










































Clauses



































Relevant Industries

Information Technology

Financial Services

Healthcare

E-commerce

Manufacturing

Telecommunications

Professional Services

Education

Government

Retail

Relevant Teams

Legal

Information Technology

Software Development

Project Management

Procurement

Compliance

Information Security

Quality Assurance

Operations

Vendor Management

Relevant Roles

Chief Technology Officer

IT Director

Software Development Manager

Project Manager

Legal Counsel

Procurement Manager

Contract Manager

Software Engineer

Quality Assurance Manager

Information Security Officer

Compliance Officer

Business Analyst

Operations Manager

Technical Lead

Product Owner

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Software Project Agreement

A legally binding agreement for software development projects under Philippine law, outlining development services, deliverables, and mutual obligations.

find out more

Time And Materials Software Development Contract

A Philippine law-governed Time and Materials Software Development Contract establishing terms for flexible software development services with time-based billing.

find out more

Software Development SLA

Philippine-compliant Software Development SLA template defining service levels, performance metrics, and legal requirements for software development projects.

find out more

App Development Agreement

A Philippine law-governed agreement establishing terms and conditions for mobile or web application development between a developer and client.

find out more

Software Developer Employment Contract

Philippine-compliant employment contract for software developers, covering technical responsibilities, IP rights, and mandatory employment terms under Philippine law.

find out more

Software Development Services Contract

A Philippine law-governed contract establishing terms and conditions for software development services, defining the relationship between developer and client.

find out more

NDA For Software Development

A Philippine-law compliant NDA specifically designed for protecting confidential information in software development projects and collaborations.

find out more

Master Services Agreement For Software Development

A Philippine law-governed master agreement establishing terms and conditions for ongoing software development services between provider and client.

find out more

Freelance Software Developer Contract

A Philippine law-governed contract establishing terms and conditions between a client and freelance software developer for software development services.

find out more

Software Development Contract Agreement

A Philippine law-governed agreement establishing terms and conditions for software development services, including project specifications, IP rights, and compliance requirements.

find out more

NDA For App Development

A Philippine-law compliant NDA specifically designed for protecting confidential information in app development projects.

find out more

Service Level Agreement For Software Development

A Philippine law-governed agreement defining service levels and standards for software development services, establishing mutual obligations between developer and client.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

骋别苍颈别鈥檚 Security Promise

Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; 骋别苍颈别鈥檚 AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a 拢1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.

Read our Privacy Policy.