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1. Service Levels: Detailed service level agreements (SLAs) and performance metrics - include when specific performance standards are crucial

2. Compliance with Laws: Specific regulatory compliance requirements - include for heavily regulated industries

3. Insurance: Insurance requirements and coverage details - include for high-risk services

4. Security Requirements: Specific security protocols and requirements - include when handling sensitive data or systems

5. Subcontracting: Terms governing use of subcontractors - include when subcontracting is anticipated

6. Change Control: Process for managing changes to services - include for complex or long-term agreements

7. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

8. Personnel Requirements: Specific staffing requirements or qualifications - include when specific expertise is required

9. Transition Services: Terms for service transition at start and end of agreement - include for complex service arrangements

1. Schedule A - Service Description: Detailed description of services, methodologies, and deliverables

2. Schedule B - Fee Schedule: Detailed pricing, payment terms, and rate cards

3. Schedule C - Service Levels: Detailed performance metrics, measurement methods, and remedies

4. Schedule D - Key Personnel: List of key personnel and their roles/responsibilities

5. Schedule E - Technical Requirements: Technical specifications and requirements

6. Schedule F - Data Processing Agreement: Detailed data handling and privacy requirements per Philippine Data Privacy Act

7. Schedule G - Business Continuity Plan: Disaster recovery and business continuity procedures

8. Appendix 1 - Contact Details: Key contact information for both parties

9. Appendix 2 - Approved Subcontractors: List of pre-approved subcontractors if applicable