The Network User Agreement serves as the primary contractual framework for establishing and managing the relationship between network service providers and their users in Indonesia. This document is essential when providing network access services to individuals, businesses, or organizations, ensuring compliance with Indonesian telecommunications regulations, the Electronic Information and Transactions Law, and the Personal Data Protection Law. It covers crucial aspects such as service delivery standards, user obligations, data protection measures, security protocols, and dispute resolution mechanisms. The agreement is designed to protect both service providers and users while maintaining alignment with Indonesian regulatory requirements for electronic systems and telecommunications services. It includes technical specifications, service level commitments, and detailed terms for network usage, making it a fundamental document for any network service provision arrangement in Indonesia.
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Key Requirements PROMPT example:
Network User Agreement
"I need a Network User Agreement for a cloud-based healthcare service provider in Indonesia, with strong emphasis on data protection compliance and specific provisions for handling sensitive medical data, to be implemented by March 2025."
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You keep IP ownership聽of your information
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OR
1. Parties: Identification of the network provider and the user, including registration details and contact information
2. Background: Context of the agreement, nature of network services, and general purpose
3. Definitions: Definitions of technical terms, service-related terminology, and other key concepts used in the agreement
4. Service Description: Detailed description of network services, access rights, and service levels provided
5. User Obligations: User responsibilities, acceptable use policies, and compliance requirements
6. Provider Obligations: Provider's commitments, service delivery standards, and maintenance responsibilities
7. Data Protection and Privacy: Compliance with Indonesian PDP Law, data handling procedures, and privacy protection measures
8. Security Requirements: Network security protocols, user authentication, and security incident handling
9. Service Level Agreement: Performance metrics, availability guarantees, and quality of service standards
10. Fees and Payment: Pricing structure, payment terms, and billing procedures
11. Term and Termination: Duration of agreement, renewal terms, and termination conditions
12. Liability and Indemnification: Limitation of liability, indemnification obligations, and risk allocation
13. Dispute Resolution: Process for resolving disputes under Indonesian law, including jurisdiction and governing law
14. General Provisions: Standard legal provisions including notices, amendments, and entire agreement clause
1. Equipment Provision: Terms for network equipment provision and maintenance, used when provider supplies hardware
2. Value-Added Services: Terms for additional services beyond basic network access
3. Enterprise-Specific Terms: Additional terms for business or corporate users with specific requirements
4. International Usage: Terms for international network access and roaming, if applicable
5. Service Migration: Terms for service transfers or upgrades, included for services with upgrade paths
6. Reseller Provisions: Additional terms for users who resell or redistribute network services
7. Data Processing Agreement: Detailed data processing terms when extensive personal data processing is involved
1. Schedule 1: Service Specifications: Technical specifications of network services, including bandwidth, protocols, and technical requirements
2. Schedule 2: Service Level Metrics: Detailed performance metrics, measurement methods, and reporting procedures
3. Schedule 3: Fee Schedule: Detailed pricing information, including rates for different service levels and additional services
4. Schedule 4: Acceptable Use Policy: Detailed policies regarding acceptable network usage and prohibited activities
5. Schedule 5: Security Protocols: Detailed security requirements, procedures, and compliance standards
6. Appendix A: Technical Contact Information: List of technical contacts and escalation procedures
7. Appendix B: Service Locations: Details of service delivery locations and coverage areas
Authors
Relevant legal definitions
Clauses
Relevant Industries
Telecommunications
Information Technology
Banking and Financial Services
Education
Healthcare
E-commerce
Manufacturing
Government and Public Sector
Media and Entertainment
Professional Services
Retail
Transportation and Logistics
Hospitality
Relevant Teams
Legal
Information Technology
Network Operations
Information Security
Compliance
Risk Management
Technical Support
Service Delivery
Infrastructure Management
Procurement
Contract Administration
Data Protection
Relevant Roles
Chief Technology Officer
IT Director
Network Administrator
Systems Manager
Legal Counsel
Compliance Officer
Information Security Manager
Operations Director
Service Delivery Manager
Procurement Manager
Risk Manager
Technical Support Manager
Infrastructure Manager
Data Protection Officer
Telecommunications Manager
Contract Administrator
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