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Master Services Agreement For Software Development Template for Indonesia

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Key Requirements PROMPT example:

Master Services Agreement For Software Development

"I need a Master Services Agreement for Software Development to engage a local Indonesian developer for creating healthcare management software, with strong data protection clauses and compliance with Indonesian healthcare regulations, targeting project commencement in March 2025."

Document background
The Master Services Agreement For Software Development serves as the primary contractual framework for organizations engaging in software development projects in Indonesia. This agreement is essential when a client requires ongoing software development services from a provider, potentially spanning multiple projects or phases. It establishes the fundamental terms and conditions while allowing for specific projects to be detailed in subsequent statements of work. The document ensures compliance with Indonesian regulations, including the ITE Law (Law No. 11 of 2008) and Personal Data Protection Law (Law No. 27 of 2022), while addressing critical aspects such as intellectual property rights, service levels, acceptance criteria, and risk allocation. It's particularly valuable for long-term development relationships where flexibility and scalability are required, while maintaining consistent governance and commercial terms.
Suggested Sections

1. Parties: Identification of the contracting parties with full legal names and addresses

2. Background: Context of the agreement and general business relationship between the parties

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Scope of Services: General framework of software development services to be provided

5. Service Provider Obligations: Key responsibilities and commitments of the service provider

6. Client Obligations: Key responsibilities and commitments of the client

7. Project Governance: Management structure, reporting lines, and decision-making processes

8. Ordering Process: Procedures for requesting and initiating specific development projects

9. Acceptance Testing: Procedures for testing and accepting delivered software

10. Charges and Payment: Pricing structure, payment terms, and invoicing procedures

11. Intellectual Property Rights: Ownership and licensing of pre-existing and newly developed IP

12. Data Protection and Privacy: Compliance with Indonesian data protection laws and data handling procedures

13. Confidentiality: Protection and handling of confidential information

14. Warranties and Representations: Guarantees provided by both parties

15. Liability and Indemnification: Limitation of liability and indemnification obligations

16. Term and Termination: Duration of agreement and termination provisions

17. Force Majeure: Handling of events beyond parties' reasonable control

18. Governing Law and Dispute Resolution: Application of Indonesian law and dispute resolution procedures

19. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments

Optional Sections

1. Information Security: Specific security requirements and protocols, recommended when handling sensitive data or systems

2. Business Continuity: Disaster recovery and business continuity requirements, important for critical systems

3. Change Control: Formal procedures for managing changes to specifications or requirements, useful for complex projects

4. Service Level Agreement: Specific performance metrics and service levels, recommended for ongoing maintenance services

5. Transition Services: Procedures for knowledge transfer and handover, important when client expects to take over maintenance

6. Open Source Software: Policies regarding use of open source software, important when open source components are used

7. Cloud Services: Specific provisions for cloud-based development and deployment, relevant for cloud-based solutions

8. Regulatory Compliance: Industry-specific compliance requirements, necessary for regulated industries

Suggested Schedules

1. Schedule 1 - Service Description: Detailed description of software development services and methodology

2. Schedule 2 - Charges and Rates: Detailed pricing, rate cards, and payment terms

3. Schedule 3 - Service Levels: Performance metrics, response times, and quality standards

4. Schedule 4 - Technical Requirements: Technical specifications and standards for development

5. Schedule 5 - Project Governance: Detailed procedures for project management and reporting

6. Schedule 6 - Security Requirements: Information security standards and requirements

7. Schedule 7 - Form of Statement of Work: Template for individual project statements of work

8. Schedule 8 - Approved Subcontractors: List of pre-approved subcontractors if applicable

9. Appendix A - Contact Details: Key contact information for both parties

10. Appendix B - Testing and Acceptance Procedures: Detailed procedures for testing and acceptance

Authors

Alex Denne

Head of Growth (Open Source Law) @ 黑料视频 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions















































Clauses




































Relevant Industries

Information Technology

Financial Services

Healthcare

E-commerce

Manufacturing

Telecommunications

Education

Government

Retail

Banking

Insurance

Transportation

Logistics

Energy

Media and Entertainment

Relevant Teams

Legal

Information Technology

Procurement

Software Development

Project Management

Operations

Compliance

Risk Management

Engineering

Commercial

Vendor Management

Technical Operations

Relevant Roles

Chief Technology Officer

Chief Information Officer

Head of Legal

Legal Counsel

IT Director

Software Development Manager

Project Manager

Procurement Manager

Contracts Manager

Technical Director

Chief Digital Officer

Head of Engineering

VP of Technology

IT Procurement Specialist

General Counsel

Commercial Director

Operations Director

Chief Operating Officer

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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